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How Slack can be used as a help desk
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more efficient. Slack is a great fit, especially if you’re a smaller company because you won’t need to implement a different ticket tracking system, instead, you’ll work with what you already have.
Zoom is now available in Opsgenie’s Incident Command Center
Resolve incidents faster using your favorite tools.
What are reacji’s? Using emojis in Slack to get things done
A Reacji is when you add an emoji to a message to indicate emotion, share context, or trigger a specific action within a conversational platform such as Slack. With emoji reactions, you can easily acknowledge others without being inundated with distracting replies, questions, etc. In other words, reacjis reduce noise.
All ITSM solutions are not created equal
A deep dive into the findings of Forrester’s Total Economic Impact™ of Atlassian for ITSM study.
Trust, choice, migration: Atlas Camp 2019 in review
On the heels of our first stop of the Atlassian Open tour, we held our annual Atlas Camp developer conference in Vienna. Atlas Camp is our opportunity to bring the whole Atlassian developer community together and learn from each other. It’s where you can learn best practices from the experiences of your developer peers, in […]
Opsgenie strengthens key partnerships for incident management at scale
Announcing enhanced integrations with Zendesk, Zoom, and Microsoft.
Best practices for issue archiving with Jira
Remove out-of-date information from Jira for easier searching and faster performance.
Educating IT for a tech-savvy Gen-Z
How Yale and CalPoly universities are taking “always on” to the next level.
How to use Slack to power your B2B customer support team
If you’ve been using Slack as a company, you likely already have a channel set up for your customer support team (#support-team-for-the-win) where they can chat together. However, we’ve reached out to the experts and gathered their tips on how to provide the best customer support would take you beyond one channel and make your Slack strategy more effective. Learn how to find information faster, document knowledge more efficiently, and work together more collaboratively with our Slack tips for support teams.
Opsgenie’s new app is live in the Zendesk Marketplace
Leverage these two tools to easily report issues and escalate to the proper team.
New employee onboarding: make it easy through Slack ticketing
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Introducing the incident communication template generator
Pre-written messages in Statuspage, available when you need them.
Cook up easy Slack automations with Halp’s recipe builder
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.