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Halp’s April 2020 product updates: Queues, Confluence integrations, and more!
In April the Halp product team showered us with many new treats. Making a ticket got even faster with a Halp Shortcuts option in Slack. We centralized and streamlined the way you manage each team’s Halp tickets with Queues. It’s now easy to integrate your Confluence articles with Answers. Taking it a step further, we added variable personalizations to auto-populate and humanize your automated responses.
Stem the chaos of remote work with these ITSM best practices
How IT professionals can help business teams thrive in a work-from-home context.
Tried-and-true tips for getting buy-in from your stakeholders
We asked a group of Jira admins how they convinced their teams to upgrade to Data Center – and their advice is a must-read for anyone with a vision they need to sell.
Artificial intelligence for issue analytics: a machine learning powered Jira Cloud app
This blog post was contributed by a group of students at the University of Wollongong, based on a project they did for their computer science class under the supervision of Associate Professor Hoa Dam. Introduction As Natural Language Processing matures, the value of a trusted AI interpreter to enhance a team’s performance through business applications […]
How we’re making remote IT work
By putting an emphasis on smart policies and clear communication, we’ve successfully enabled our entire workforce to maintain their productivity. Read on to learn how your company can too.
5 tips for incident management when you’re suddenly remote
We learned the hard way so you don’t have to.
Is your service desk at capacity? Know the signs
And learn how Jira Service Desk Data Center can help you deliver service at scale.
Halp’s March 2020 product updates: new ways to request tickets
We’re staying busy shipping features that make the transition to WFH even easier. You can now request tickets on behalf of others, default to private messages, and change your closing ticket permissions. Read on for more.
Halp’s February 2020 product update: new automations, expanded support for reacjis
Just like how March comes in like a lion the Halp team is roaring into the new month after a full month of product releases. We explored new ways to increase your productivity levels in February, by adding extra opportunities to automate workflows and manage issues everywhere in Slack! We also enhanced your user’s experience with the ability to craft your perfect messaging throughout the ticket process. Lastly, we want to reward YOU, with a new pair of Apple AirPods Pros!
Make the most of shadow IT: balancing rules and culture
The key is mutual trust between your security team and its constituents.
Flip your thinking to find the right incident management KPIs
Figure out what you’re trying to learn, then see which metrics can serve you.
Looking at shadow IT through a new lens
Why your best move is to minimize the risks and maximize the benefits.