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Top tips from great incident response teams
Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.
Earning trust with Atlassian’s compliance certifications
Central to earning your trust is using well-recognized and credible third-parties to verify and certify our approach. Learn more about trust at Atlassian.
Get your sheet together: how to create an incident communication plan
[cta]Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, […]
What 30 years of Stanford research tells us about company culture
Robert Sutton knows company culture. Throughout his 30-year career as professor Professor of Management Science at the Stanford Engineering School, he’s interviewed business leaders and studied the ins and outs of corporate culture like few others. His books include Good Boss, Bad Boss: How to Be the Best…. and Survive the Worst, The Asshole Survival Guide, and he co-authored Scaling Up Excellence with Huggy Rao. […]
How we prioritize features for our Server and Data Center products
At Atlassian, we believe in providing our customers with deployment choice, whether that is in the Cloud managed by Atlassian or self-managed on your infrastructure of choice with Server or Data Center. Recently, we released two new Data Center-only features: read-only mode for Confluence Data Center and project archiving for Jira Software Data Center. Based on your feedback, and in […]
5 questions on the latest ITSM trends
[cta]Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul […]
Introducing project archiving in Jira Service Desk, and a new look
At Atlassian, we’re on a mission to make it easier and faster for IT teams to get work done. That’s why we’re excited to release two new features in Jira Service Desk to help you do just that. A new look to modernize the user experience We’re excited to introduce a fresh, new look for […]
5 game-changing tips for automating your bug tracking in Jira Service Desk
This is a guest post written by Sam Rector, product marketing manager at Appfire, makers of the award-winning Bob Swift and Wittified brand Atlassian apps. Note: all of these tips apply for users of Cloud, Server, and Data Center versions of Jira Service Desk (JSD). [cta]Bug tracking is hard. Once more for your boss in […]
How Atlassian Support configures SLAs in Jira Service Desk
[cta]Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers, we have a complex set of rules and logic about ticket routing. But even with our complex ticket routing system, getting the right engineer on the job in a timely manner for round-the-clock support requests […]
How to successfully onboard Confluence across your company
This is a guest post written by Lars Brozinski, IT manager at BÜFA-Group [cta]Nearly, three years ago I got the job to implement Atlassian’s Confluence at BÜFA-Group, a medium-sized German company in the chemical industry, active in chemical trading, cleaning technologies, and composite systems. BÜFA has over 500 people operating out of different countries like […]
Uniting technical and non-technical teams for better incident response
[cta]It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s […]
Approvals just got a whole lot easier in Jira Service Desk Server
[cta]You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals a whole lot easier for your team. In Jira Service Desk 3.9, we implemented a THEN clause which allows you to automatically approve or decline requests when they meet certain criteria. In 3.10, we made approvals […]
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too. Hold up…What is HugOps? Put simply, HugOps is a way to celebrate the human, empathetic side […]
Your 2018 Atlassian Admin to-do list
Admins, you are the lifeblood of Atlassian. Thank you! We marvel at the blend of brainpower and passion you invest not just in your company and role but also in your own personal growth. We want to help make your 2018 a year where your passion and expertise collide to propel your career to great […]
