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A look inside Hipchat Data Center: An interview with Product Manager, Rahul Asave
Can you tell us a bit about yourself? I’m Rahul Asave, the Product Manager for Hipchat Data Center (formerly Hipchat Server). I have 15+ years of experience in various roles that involve delivering enterprise products. For the past two years at Atlassian, I have been focused on Hipchat, particularly for our enterprise customers who have […]
Inside the mind of Jira Service Desk Server product manager, Vidhu Sharma
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma, to hear about what the team has been up to and get a glimpse into the vision for the future.[cta] Hi Vidhu! Tell us a little bit about yourself. I’m a product manager for Jira Service […]
Introducing BDDA, the infrastructure workflow we use for Kubernetes
In Atlassian’s Kubernetes platform team, we’re working to bring the existing Kubernetes clusters under one team’s management; to arrive at some standard tooling, build processes, and workflow to build the Kubernetes clusters that are running internal workloads. This is the result. We’ve spent a lot of time trying to find a workflow and dev process that would […]
The best incident management is value driven – here’s why
Today, we’re all laser-focused on delivering world-class service, resolving issues faster, and building lasting trust within the organization. But things break – that’s just a fact. We need to think a lot about how to handle them when they do. So we follow our Incident Management process to restore service quickly and our Post-Incident Review […]
The 5 secrets of high-performing IT teams
What makes for a high-performing IT team? We ran a survey with HDI to find out.
What’s new in Jira Service Desk? A login-free customer portal, 8 languages, and a customer service template
We’re excited to announce a new login-free portal, multi language support, and a new customer service template. Request help without having to create an account Now your team can provide great customer service to new customers: They no longer have to go through hoops in order to request help. [cta] With a login-free portal, customers can […]
Atlassian extends leadership in Incident Management
Last summer, we made a bet on the importance of incident communications when we acquired Statuspage and added the first product to our suite to specifically address incident management and communications. We saw early on that providing status and regularly communicating with customers — especially during incidents — had become a critical part of the software […]
20 great ITSM add-ons for Jira Service Management
In 2017, we were thrilled to learn that Jira Service Management was named the #1 Most Affordable ITSM solution and the #1 Most Popular ITSM software by Capterra, an independent review site that compiles reviews from millions of users. In addition to service request, incident, problem and change management templates for requests that make it […]
Top 5 reasons to choose Jira Service Desk vs. the competition
The future of service is here! Jira Service Desk is a new kind of service management software that IT and business teams actually like to use. Jira Service Desk delivers an effortless service experience that adapts to your needs with pricing and setup time at a fraction of competitors’. Why have so many of our customers made the switch from competitor systems? Check out the top five reasons.
An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond and resolve these issues quickly. Read on to learn more about incident management with your IT service desk, subscribe to the ITSM Bootcamp, and download Jira Service Desk.
Jira Service Desk named most popular and most affordable ITSM software solution
We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used by millions of people to make their software buying decisions. Jira Service Desk has been named the #1 Most Affordable ITSM software and the #1 Most Popular ITSM software based […]
Reflections from Pink Elephant: how IT teams are shaping up in 2017
[youtube https://www.youtube.com/watch?v=Cb185lziS3E?version=3&rel=1&fs=1&autohide=2&showsearch=0&showinfo=1&iv_load_policy=1&wmode=transparent&w=600&h=368] They say what happens in Vegas stays in Vegas, but we can’t help but share what we learned about how IT teams are gearing up for a fast and furious 2017. Last week, Atlassians and our solution partner, Rightstar, descended on Pink Elephant’s 21st Annual International ITSM conference at the Bellagio Hotel in Las […]
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]
8 Jira Service Desk apps to improve your customer service
Jira Service Desk is focused on helping service teams deliver great customer service. Jira Service Desk’s powerful integration with Jira Software allows service and development teams to close the feedback loop and resolve requests faster. But that’s not the only integration Jira Service Desk has. Thanks to the many apps created specifically for Jira Service […]
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to streamline processes is absolutely essential in an industry where there’s never a shortage of work to do. [cta]That’s why service desk automation is awesome. Instead of spending hours manually triaging or following up on tickets, […]