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If you want an open company culture, start this one habit
Read on for research-backed ways that you can expect your workplace culture to change if you implement internal blogging.
Jira Service Desk asset management integrations for cloud are here
The job of the IT professional has become more difficult over the past decade. This is not necessarily due to the workload, but because of the dramatic shift we’ve seen in the way our organizations, employees, and customers are now operating in a software-powered world. The effect of this shift for IT professionals is essentially two-fold. First, these organizations now not only need to […]
Communicate during events with Opsgenie’s new email templates
Emails are one of the most popular notification methods of Opsgenie when reaching out to your users. Now, you can create email templates that represent your company’s style and streamline communication processes. Multiple email templates can be created for the same type of notification to provide templates choices for different types of events. When creating […]
Four ways to adapt ITSM to an agile world
The transition to agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition. Which ITSM processes and controls are still relevant and how can you adapt […]
How to build smart business intelligence reporting in Confluence
This is a guest post written by Kat Sandin, product marketing manager at Appfire, makers of the award-winning Bob Swift and Wittified brand Atlassian apps. Reporting on key business data across different departments can be a difficult, time-consuming, and manual process. One department might use an external business intelligence (BI) tool or software platform […]
What the 2018 Forrester ESM Wave report means for the future of enterprise service delivery
Forrester released their first-ever analyst evaluation of the emerging Enterprise Service Management (ESM) landscape, and it’s good news for IT teams.
6 ways to avoid the ‘Swivel-Chair’ effect
When an incident occurs, do you shudder when either you or your team proceed to open multiple browser tabs for each of your monitoring tools? This is the picture painted by the “swivel-chair” effect, context-switching between tools to gather information needed to determine a path of resolution. How do you escape swivel-chairing? With a platform […]
Determining fair & competitive on-call compensation
The key to choosing the best compensation plan is finding a solution that works well for your company but also recognizes the employees for their effort and time spent. If employees are well-cared for, they will, in turn, care about the business and contribute to its success. After choosing a method and confirming it abides […]
Introducing Incident Response Roles
When incidents happen, many organizations have formalized processes for the purpose of a quick resolution. Opsgenie helps organizations manage their incident response processes smoothly from one single place. Now, as an addition to our other incident management features, we’re happy to announce Incident Response Roles. Incident Response Roles help teams provide visibility into the responsible […]
5 things to do when your team is under pressure
[cta]We all deal with stressful situations at work. These are the times teamwork comes to the fore. Will you band together and figure it out? Or freak out and fall apart? That’s what our Atlassian Workplace Experience team put to the test at our annual company team building event: Big Bash. Atlassians were given a […]
A closer look at Opsgenie’s Marid
Marid is a lightweight application that provides: Opsgenie integration for systems that are not accessible from the public internet Ability to run local scripts triggered by Opsgenie Deployment on-premises or in the cloud Marid integrates with a number of monitoring and ITSM tools, allowing Opsgenie to send actions back to keep various toolsets in sync […]
Rethinking the service experience in Jira Service Desk Cloud
These days we expect business software to provide the same outstanding experiences as the apps we use every day. IT teams are driving organizational shifts to this modern software, all the while delivering first-class service. We know that’s a lot to ask. At Atlassian, we’re committed to empowering modern IT teams to meet (and even exceed!) these expectations. We’re excited to share […]
Writing great docs for your app, part one
Knowing how to document your app can be challenging. If you’re new to crafting documentation, you may be asking questions like: A large part of my job is helping people answer these questions, and in this blog I’d like to focus on one thing that you can do to help create useful and consistent content. […]
Opsgenie is joining Atlassian!
We are delighted to announce that Atlassian has entered into an agreement to acquire Opsgenie.
