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More power and control in Jira Service Desk Server 3.9
[cta]The Jira Service Desk Server Team is committed to making it easier and faster for your teams to get stuff done. With the release of Jira Service Desk Server 3.9, we’ve made canned responses even more powerful, we’ve improved the automation around approvals, and we’ve introduced live monitoring with JMX. Read on to find out […]
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Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
[cta]We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are created and tracked outside of Jira Service Desk. So, to help your IT agents respond quickly and efficiently, we’re excited to announce the launch of canned responses in Jira Service Desk Server. […]
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Inside the mind of Confluence Server product manager, Adam Barnes
Hi Adam! Can you tell us a little bit about yourself? I’m Adam Barnes, the Senior Product Manager for Confluence Server at Atlassian. I have passion for evolving society through the use of digital technologies. When I’m not finding ways to make collaboration easier for your team, I love to brew beer, go snow camping […]
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Inside the mind of Jira Service Desk Server product manager, Vidhu Sharma
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma, to hear about what the team has been up to and get a glimpse into the vision for the future.[cta] Hi Vidhu! Tell us a little bit about yourself. I’m a product manager for Jira Service […]
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Jira Service Desk Server 3.6 – Eliminate downtime, resolve issues faster, and stop guesstimating
[cta] Jira Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment on existing requests via email so they’re resolved faster, stop guesstimating with improved readability of SLAs in the queue, and eliminate downtime (giving you your weekends back!) with zero downtime upgrades in Jira Service […]