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Deployment flexibility, single sign-on, and better team collaboration with Confluence 6.1
Since the the release of collaborative editing in Confluence 6.0, we’ve seen a lot of teams working together and getting on the same page. If you weren’t one of these teams, we’ve now made it even easier to get started right out of the box in Confluence 6.1. The team has also been hard at […]
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An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond and resolve these issues quickly. Read on to learn more about incident management with your IT service desk, subscribe to the ITSM Bootcamp, and download Jira Service Desk.
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Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]
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The Atlassian approach to IT Service Management (ITSM)
Every software company today is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. So let’s go on a journey from the transition to a services first world, to the challenges facing IT teams with legacy ITSM tools and finish up with […]
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Customizable email notifications and more in Jira Service Desk server 3.3
Looking for Jira Service Desk Cloud? Click here to learn about these features available in cloud. Today, we’re excited to announce the release of Jira Service Desk server 3.3. The Jira Service Desk team has worked hard to deliver features you asked for as well as functionality we believe will make Jira Service Desk easier […]