Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up with a never-ending churn of updates and upgrades. The rate of change is also increasing as we accelerate into a “services first” world, and on top of that, demanding regulations […]
Approvals just got a whole lot easier in Jira Service Desk Server
[cta]You may have noticed a theme these past few Jira Service Desk releases – the team has been focused on making approvals a whole lot easier for your team. In Jira Service Desk 3.9, we implemented a THEN clause which allows you to automatically approve or decline requests when they meet certain criteria. In 3.10, we made approvals […]
Get your priorities in order this new year with Jira Service Desk Server 3.10
Since the announcement of priority schemes in Jira Software Server 7.6, the Jira Service Desk team has been working hard to bring priority schemes to Jira Service Desk. Today, we’re super excited to announce the release of Jira Service Desk Server 3.10, with the introduction of priority schemes, better notification management (the #1 voted issue on our public issue tracker) […]
Deployment flexibility: Azure meets Confluence Data Center
[cta]Following the success of our collaboration with Amazon Web Services this year, we wanted to provide more flexibility for customers to choose the Data Center deployment option that works best for them. At Atlassian Summit, we made an exciting new announcement that customers can now deploy Jira Software Data Center in Microsoft Azure. Now, we’re excited to announce that Confluence […]
More power and control in Jira Service Desk Server 3.9
[cta]The Jira Service Desk Server Team is committed to making it easier and faster for your teams to get stuff done. With the release of Jira Service Desk Server 3.9, we’ve made canned responses even more powerful, we’ve improved the automation around approvals, and we’ve introduced live monitoring with JMX. Read on to find out […]
Get time back with canned responses and SLA copy configurations in Jira Service Desk Server
[cta]We know that it can be tedious and time-consuming for IT agents to respond to repetitive requests. Even more so when the common responses used are created and tracked outside of Jira Service Desk. So, to help your IT agents respond quickly and efficiently, we’re excited to announce the launch of canned responses in Jira Service Desk Server. […]
Inside the mind of Confluence Server product manager, Adam Barnes
Hi Adam! Can you tell us a little bit about yourself? I’m Adam Barnes, the Senior Product Manager for Confluence Server at Atlassian. I have passion for evolving society through the use of digital technologies. When I’m not finding ways to make collaboration easier for your team, I love to brew beer, go snow camping […]
Inside the mind of Jira Service Desk Server product manager, Vidhu Sharma
It’s been a big year for Jira Service Desk Server, so we sat down with the product manager, Vidhu Sharma, to hear about what the team has been up to and get a glimpse into the vision for the future.[cta] Hi Vidhu! Tell us a little bit about yourself. I’m a product manager for Jira Service […]
Jira Service Desk Server 3.6 – Eliminate downtime, resolve issues faster, and stop guesstimating
[cta] Jira Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment on existing requests via email so they’re resolved faster, stop guesstimating with improved readability of SLAs in the queue, and eliminate downtime (giving you your weekends back!) with zero downtime upgrades in Jira Service […]
Deployment flexibility, single sign-on, and better team collaboration with Confluence 6.1
Since the the release of collaborative editing in Confluence 6.0, we’ve seen a lot of teams working together and getting on the same page. If you weren’t one of these teams, we’ve now made it even easier to get started right out of the box in Confluence 6.1. The team has also been hard at […]
An introduction to incident management
Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond and resolve these issues quickly. Read on to learn more about incident management with your IT service desk, subscribe to the ITSM Bootcamp, and download Jira Service Desk.
Best practices for service request management
A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management and change management, with a few other ITSM surprises thrown in. To keep updated […]
The Atlassian approach to IT Service Management (ITSM)
Every software company today is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. So let’s go on a journey from the transition to a services first world, to the challenges facing IT teams with legacy ITSM tools and finish up with […]
Customizable email notifications and more in Jira Service Desk server 3.3
Looking for Jira Service Desk Cloud? Click here to learn about these features available in cloud. Today, we’re excited to announce the release of Jira Service Desk server 3.3. The Jira Service Desk team has worked hard to deliver features you asked for as well as functionality we believe will make Jira Service Desk easier […]