jira service management
5 things to know about managing assets with Jira Service Management
Here’s what our customers have learned about venturing into asset management using a CMDB in Jira Service Management.
4 ways to implement ITSM best practices with Jira Dashboards
Consolidate and surface the health status of all your service projects quickly and effectively, to prevent problems before they occur.
Halp brings help desk resolution directly into Microsoft Teams
Users will be able to track, prioritize, and resolve tickets right at the source of their conversations by using a Teams ticketing system.
4 ways to use the Confluence Cloud integration with Slack
Manage your work in Confluence straight from your Slack app.
Fall updates from Halp: Queue-based Forms, Microsoft Teams on the horizon, and more
Here’s what we’ve been working on this quarter.
Automate approval workflows in Jira Service Management with Insight
Use the asset and configuration management feature to auto-send any kind of issue to the right person.
3 ways to find flexibility in your IT contracts
2020 has thrown more unknowns at us than anyone could have anticipated, but budgeting IT spend in any year means planning for the unexpected.
How roles and responsibilities change in a cloud transition
The recent necessity of remote work makes the shift to cloud more urgent than ever for enterprises. No matter where a business was in their cloud transformation before this new era began, employees need to securely access work software and data from home, now. Meeting that need requires more than just changes to the tech […]
5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
4 ways to keep IT planning simple
Our head of IT strategy and planning shares her tips on how to navigate the uncertainty.
Four best practices for a successful virtual PI planning event
There’s more to it than pointing your laptop camera at a whiteboard.
10 design principles for delightful CLIs
The Forge CLI makes it delightfully easy for developers to build and run apps on the Forge platform. Read our 10 principles for designing successful CLIs.
Build your dream workflow using Forge
Forge is our new cloud app development platform – now, developers can build trusted, scalable apps in minutes without the need to manage infrastructure or security. Forge is currently available in beta for customers building in-house apps and integrations for their teams. I had the opportunity to sit down with Anil Kumar Krisnashetty, IT Consultant […]
Download our new on-call book
Learn how to create and implement an effective program in this essential guide written by Serhat Can, Technical Evangelist at Atlassian.
How companies are operating always-on services in the COVID-19 era
Based on our survey of over 500 IT and development professionals.