jira service management
4 reasons your People Ops team needs conversational ticketing
Declutter your DMs and turn the flurry of onboarding and benefits questions into trackable tickets.
How Atlassian helps manage shadow IT with automatic product discovery
Admins can rest easy – there’s a better way to stay on top of user-created Atlassian cloud accounts.
A new era of request management
Reduced pricing from Halp brings conversational ticketing to your entire organization.
Incident response: how to keep tech problems from becoming people problems
When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in […]
How entrepreneurship, trust, and a whole lot of failure helped shape our platform
A conversation with Atlassian’s Head of Cloud Platform, Mike Tria.
Make agility without bounds your mission for 2021
Access key insights from the Atlassian Government Symposium and discover how to take your team’s transformation to the next level.
CRM for Jira Cloud: close the customer feedback loop from sales to support to development
Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new app that helps organizations do just that. CRM for Jira Cloud gives you an easy way to connect your JIRA Service Desk Cloud and JIRA Software Cloud instance to your CRM so you get a holistic view of […]
How the customer success teams can provide white-glove service with Slack Connect and Halp
Learn about the strategy some of the most forward-thinking B2B companies are using to support their VIP customers.
Make lean change management possible with Jira Service Desk
Every IT team faces the challenge of managing a constantly changing IT infrastructure, whether it’s rolling out new technologies, managing existing ones, or keeping up with a never-ending churn of updates and upgrades. The rate of change is also increasing as we accelerate into a “services first” world, and on top of that, demanding regulations […]
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
Harness security and savings with a future-proof technology foundation
Atlassian Data Center allows you to run upgrades when it’s right for your organization.
How to implement an Atlassian cloud IAM strategy
This four-part framework will help ensure your smooth transition to our identity and access management solution.
How Atlassian made internal support conversational – on our most popular Slack channel
Internal support is moving to chat platforms like Slack and MS Teams. Here’s how Atlassian harnessed the power of chat support using Halp.
7 practical ways to avoid CMDB failure
Our top pieces of advice to sidestep the perils of a poorly implemented Configuration Management Database.
How and why to use Microsoft Teams as a help desk
Being able to quickly deal with and resolve incoming issues is a hallmark trait of productive offices – creating a smooth help desk experience in Teams will level up your entire company.