jira service management
Five ways to prioritize and resolve IT support tickets faster
We know what it’s like to work on a team that is continuously seeking ways to put out fires daily, reduce drive-bys, and find ways to reduce your support ticket queue. That’s why we’ve put together a list of ways to prioritize and resolve support tickets faster.
Fortify your enterprise: How to combat cloud software security threats
The tools and processes you should have in place to mitigate risk.
Top secret Slack maneuvers you probably don’t know about
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel like we’ve mastered the tool. And you’re probably right, but that’s not the same as using Slack with the assurance that you’re doing things the most efficient way.
How Opsgenie achieved 99.999% uptime over the last 12 months
We used these five key elements of always-on service.
4 reasons asset management software matters more than ever
Why every organization should get strategic with their data.
Keep stakeholders in the know with Incident Timeline from Opsgenie
Real-time tracking for always-on services.
How to integrate Zendesk & Slack for better customer support
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in other departments? You’re definitely not alone!
Who’s NOT using your Atlassian products?
Find out with Crowd’s centralized license visibility.
Recap: App Week Berlin
Background App Weeks bring together our ecosystem of third party app developers and our product teams. It’s a mostly unstructured week to work together and learn from each other. The primary goal is to help our developers ship the apps they are working on, whether it’s creating a new one or making improvements to an […]
Stay ahead of incidents with Edge Connector for Opsgenie
Whether you’re on-prem, hybrid, or in the cloud, Opsgenie connects to your infrastructure.
Atlas Camp Call for Speakers suggested topics
Atlas Camp is Atlassian’s developer conference where the Atlassian developer ecosystem and community come together to learn, inspire, and grow. This year’s event will be in Vienna, Austria for the first time. Atlas Camp will be on 11 – 12 September 2019 at the Messe Wien Exhibition Congress Center. In case you haven’t heard, you […]
8 tips for becoming a Slack admin pro
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping cost and integrate with other apps you work in. Create Custom Emoji’s and More!
Embracing Jira Cloud
An ex-server admin serves up tips, tricks, and a crash course in cloud etiquette.
MS Teams: uploading custom apps (App Studio + sideloading)
There are multiple ways to create custom apps and multiple ways to create bots for said apps – each with their own advantages and drawbacks. We’ve assembled the following guide based on our own initial process for app creation and uploading in Microsoft Teams. This approach combines the use of Teams’s App Studio and sideloading to maximize available functionality and simplicity.
Expand the reach of your incident communication with Status Embed
Display the current state of your services in the places your customers are most likely to see it.