customer stories
Establishing a single source of truth across the product organization
Josh Elman, Partner at Greylock Ventures, once said that the most important thing a product manager does is document decisions. Document decisions – really? With all the things a PM has to do, from setting the product roadmap, to aligning with the strategy of the business and the needs of the customers, it can be […]
Jira Core means business: introducing boards and mobile apps
A year ago, we redesigned Jira into 3 purpose-built experiences: Jira Software for software teams, Jira Service Desk for IT teams, and Jira Core for business teams. The reason for this change was two-fold: to deliver a better Jira experience based on team type and, as in the case of Jira Core, to give non-software […]
How we choose DevOps tools at JAMF Software
This is a guest post from DevOps Manager Michael Kren and is part of a blog series about how he started a culture of DevOps at JAMF Software – how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!
DevOps case study: why we have DevOps at JAMF Software
This is a guest post from DevOps Manager Michael Kren and is this first in a blog series about how he started a culture of DevOps at JAMF Software, how he built his team and the tools he used. His entire DevOps journey is collected in an ebook, which is available for download. Read on and check out the ebook!
How advertising agencies use Jira for business development
People at Helios Interactive realized Jira could be used for all sorts of different use cases throughout the agency. The more Jira spread, the more teams wanted to use it. Now, after just two years, nearly the entire agency uses Jira for projects that range from business development to invoice tracking, and it has become a critical part of their business. For business development, Helios uses Jira to track the entire client pipeline, from the first meeting to the last. Ben McChesney, Managing Partner and CTO, started it all by using Jira to manage development projects. We asked Ben to talk about how Helios uses Jira for business development.
My life runs on Jira: an inventory system for carp fishing
By using Atlassian Jira (Core or Software) every day, I became crazy about wanting to “jiralyse” everything. As the product moves to being less and less linked to IT software development, it’s becoming easier and easier to use Jira not only for workflows and customer relationships but also for data analysis. Check out how I built a JIRA-based carp catches inventory system!
Learn how Indeed’s HR processes are tracked using Jira
Indeed decided to extend their use of Jira to the HR team (and other teams), and they adopted the Jira best practices of their software teams to help their other teams get work done as efficiently as possible. Register for the webinar to learn more about Indeed, and how to implement Jira Core for your business teams.
Agile roadmap planning done right with Jira Software and Portfolio for Jira
Agile software development supports a release plan, but it’s challenging to coordinate that on a multi-team level when you’ve got a lot of dependencies between teams. Rosetta Stone, a language learning technology company, found a solution to this challenge by bringing their entire development organization together about once per quarter to map out 10 to 12 weeks of work. And last week, I was lucky enough to watch how they do this at their 5th program increment planning (dubbed “PI5”). Here’s how it worked.
How internal blogging with Confluence created a culture of knowledge sharing at APT
I wish I could say we started with grand plans to revolutionize our company culture, but in all honesty, we simply wanted to share funny stuff without sending an email blast. So, we tried creating a blog on Confluence. It didn’t happen overnight, but we learned a lot. Read on to hear our story, as well as my 7 tips to encourage a culture of internal blogging at your company.
From Asana to Jira Software: one customer’s journey towards agile development
Switch Communications is a San Francisco based company whose mission is to provide cloud-based business communications systems for the fastest growing, most innovative companies in the world. Switch.co recently found that their project management software wasn’t fully supporting their software development process. The most glaring pain point was bug reporting, and they needed a single […]
How the agile manifesto rescued The Daily Telegraph’s service desk
The Daily Telegraph’s Director of Service Delivery, was facing a seemingly impossible task: bring service delivery back in-house, and do it within three months. Learn how they applied the agile manifesto and improved customer satisfaction by 140%.
From rough to real-time: Klarna’s planning revolution with Portfolio for Jira
Klarna simplifies buying by providing a streamlined solution for all payment types, so that businesses can give their customers the simplest buying experience. They believe that the easier it is for people to shop, the more you sell. But Klarna’s planning process wasn’t as simple as its buying process. They needed a real-time planning solution […]
The technology of hope: how MagView uses Jira Service Desk with Hipchat
If there’s one thing everyone everywhere can agree on, it’s that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help their customers–we were thrilled. Helping technology that saves lives is a dream come true for us.
Hipchat helps Code.org turn an Hour of Code into a lifetime of know-how
Code.org is a nonprofit dedicated to expanding computer science in schools in over 180 countries around the world. “We started out making a simple one-hour tutorial called the Hour of Code to get every single student in the whole world to try for at least one hour.” – Hadi Partovi, CEO With Code.org’s success, courses now reach over 100 million students, and Hipchat is how they stay connected with employees and volunteers.
For Gilt, agile isn’t a best practice – it’s a mindset
With over 6 million members, Gilt is one of the hottest e-commerce sites on the planet. At noon every day it provides a flash sale of today’s top designer labels at up to 60% off retail. “At Gilt, every day is Black Friday,” says lead engineer Yoni Goldberg. Seconds after announcing a new sale, site traffic and transactions hurtle astronomically. Every employee and every team from development to distribution centers must be ready for the spike. It takes an agile, collaborative effort, spanning hundreds of employees from Dublin to Manhattan, to ensure a smooth and reliable customer experience.