customer stories
Dogged by downtime? Four experts weigh in
With Cyber Monday top of mind, we decided to ask some of our customers to share their tips, tricks, and rituals for preparing for planned high-traffic days.
Why you should market your status page like you market your product
This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago with finding a way to quickly and effectively communicate incidents with our customers after a 4-day outage left our customers in the dark. I found Statuspage and knew it was […]
How InVision uses Statuspage to bolster confidence in its award-winning design platform
When Facebook, Twitter, Netflix, and Airbnb teams want to design collaboratively, they fire up InVision. With millions of users worldwide, InVision is a robust platform for product design teams. As a cloud service serving so many end users, it’s critical InVision to keeps users updated about service status. The team brought on StatusPage to help communicate […]
How an outage helped Wistia get on board with Statuspage
This is a guest post from Jordan Munson, Support Engineer at Wistia What do you do when your software is experiencing a critical outage? Post an update to your status page, send out some updates via social, answer emails and calls that come in about it, etc. It all seems pretty obvious what to do […]
How an uncompromising automobile is built on uncompromising engineering systems
This is a guest post by Soumya Menon of Go2Group, a worldwide provider of DevOps and application lifecycle management (ALM) solutions. An Enterprise and Platinum Atlassian Solutions Partner, the company has been serving enterprises since 2002 and has implemented thousands of enterprise-level migrations and integrations. Timeless design powered by electricity, fuel, and the sun. Vehicles […]
How FiveStars Support cut call wait times in half during a recent outage
This is a guest post from Alistair Mclachlan. Alistair is Head of Support at FiveStars Loyalty, a San Francisco based startup that helps businesses and communities thrive by turning every transaction into a relationship. To hear “Server Down” is to hear two words which instill fear into the heart of any Support Leader. System outages […]
Why Signiant uses Statuspage instead of a DIY tool
As both a provider and a consumer of Software as a Service, the DevOps team at Signiant knows the value of communicating the right information during incidents. Since 2000, Signiant has helped companies of all types and sizes move large files fast. Initially adopted by the Media and Entertainment industries, many of the world’s top […]
Faster communication, more efficient teams: Results from our first ever customer survey
We’ve heard a lot of great customer stories at StatusPage over the years. From the support team who cut customer wait times in half, to the security company managing incident communication across 46 customer deployment groups, we know our customers see the value in their StatusPage account. We’re always hungry to know more about what […]
Bitbucket Data Center at scale: collaboration at a global marketing agency
Have you ever tried to get five engineers to use the same IDE? No easy feat, right? A global marketing organization took on a significant challenge when uniting almost 1,000 engineers across several offices onto a single version control system and hosting solution. This mission began as a single team-driven project and evolved into a global […]
How a large insurance company migrated to Jira, Confluence and Bitbucket Data Center in 3 months
“We’re migrating to Data Center products for Jira and Confluence. What does the migration involve, have other teams done it?”, asked an admin from a large company. Data Center is Atlassian’s enterprise product line for companies which self-host Atlassian applications on-premise or on AWS or Azure. These companies migrate from Server products to Data Center […]
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017. The IT team at Samsung’s Austin […]
8 strategies for implementing Atlassian at an enterprise scale from our friends at Amadeus
Amadeus shares strategies and tips to use when implementing Atlassian products at enterprise scale – including monitoring and scaling to Data Center.
Mitchell International’s grassroots path to Confluence Data Center
When Mitchell International needed content collaboration software for a new platform initiative, they tried Confluence. Through word of mouth, interest in Confluence began sprouting up in other areas of the business with more and more teams adopting Confluence as their single source of truth. Confluence quickly became essential to the way their teams worked and they […]
How the Daily Telegraph’s IT team used Confluence to fuel tenfold growth
The Daily Telegraph is the UK’s #1 news brand. Through its newspapers, mobile apps, website, and magazines, the Telegraph reaches 2.1M viewers every day. Before using Confluence, The Telegraph was outsourcing IT services, and suffering from poor resolution times and lack of transparency. It didn’t have a living knowledge base or an effective collaboration solution […]
All great things start as a page
I don’t know if you’ve heard, but over 100 million pages have been created in Confluence. That’s 100 million pages filled with big ideas that have brought different teams together to work on a common goal, a few million that fueled debate or sparked joy, and thousands that have led to some team’s “next big […]