Confluence tips
4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer support agent? Let us take a wild guess: it’s responding to customer support questions. Being in customer support (either internally in IT, or externally in customer service) is sort of like being a teacher, a […]
6 simple HR forms you can use in Confluence
This is a guest post by Alex Medved, Project Manager for ConfiForms app for Confluence at Vertuna LLC. HR is a great field to work in, but it’s often filled with paperwork — lots of paperwork. Did you know that you can bring many of your HR processes, templates, and forms right into Confluence? It […]
The 6 best Confluence pages for building a DevOps culture
Most conversations about DevOps focus on automation, and for good reason. Automation provides opportunities to significantly cut costs and eliminate human error from otherwise monotonous tasks. However, DevOps begins with a culture shift, in which the fundamental element is effective communication between development and operations teams. Because automation provides for faster, more frequent deployments, having a collaborative, high-trust environment is more important than […]
Mitchell International’s grassroots path to Confluence Data Center
When Mitchell International needed content collaboration software for a new platform initiative, they tried Confluence. Through word of mouth, interest in Confluence began sprouting up in other areas of the business with more and more teams adopting Confluence as their single source of truth. Confluence quickly became essential to the way their teams worked and they […]
5 real-life examples of beautiful technical documentation
This is a guest post by Nils Bier, Customer Success team lead at K15t Software. He has been working to help technical communication teams by using Atlassian tools and Scroll add-ons for 5 years. Technical documentation is an invaluable resource for your users. And with fast-moving development teams and product release cycles, it can be […]
Display Jira Issues in Confluence: more power, more control
Having the information you need to do your job doesn’t have to be hard. Creating a single source of truth for your project details and issue tracking is effortless too, with a seamless way to display Jira issues in Confluence. Have more control over which issues show up and how they appear, right from your […]
A new way to use Confluence: employee training
This is a guest post written by Katerina Kolina, product owner of Quizzes for Confluence at StiltSoft. StiltSoft is an Atlassian Expert, and a Verified Vendor on the Atlassian Marketplace where they have 15 add-ons for Confluence, Jira and Bitbucket. Every team needs to be well-trained in order to succeed. Be it onboarding new team members, adjusting […]
Stay informed (but not bombarded) with Confluence batched notifications
Confluence batched notifications send you more relevant email notifications. You still receive the information you care about most, but you receive fewer notifications. Read on to learn more, and while we’re at it, check out five tips on how to use Confluence to stay informed about changes to your work and making sure to get the right updates from your team and around your organization.
3 ways to stay on top of your software project in Confluence
If your project in Jira Software is your one-stop shop for everything JIRA-related, then your project space in Confluence is your go-to place for everything else: requirements, retrospectives, meeting notes, and more. Here are 3 ways to use the project space to surface what’s most important to you.
How internal blogging with Confluence created a culture of knowledge sharing at APT
I wish I could say we started with grand plans to revolutionize our company culture, but in all honesty, we simply wanted to share funny stuff without sending an email blast. So, we tried creating a blog on Confluence. It didn’t happen overnight, but we learned a lot. Read on to hear our story, as well as my 7 tips to encourage a culture of internal blogging at your company.
Twitter’s 5 tips for a successful knowledge base
Twitter has grown rapidly over the last few years, adding employees, offices, and acquisitions as quickly as the next trending topic explodes and dies away. Growth and change internally puts a burden on the IT team to scale support, and they’ve done that with a robust knowledge base in Confluence. To get the scoop, I sat down with Twitter’s Manager of IT, Alex Stillings, and IT Support Engineer, Alex Hernandez.
Examples of capturing customer feedback for agile development
Customer feedback in agile development is a three-step process of gathering, documenting, and prioritizing. Here are examples from our product managers.
Confluence editor: create and edit pages faster than ever
We haven’t just focused on making Confluence faster, we’ve worked hard to make you faster too. That comes down to two important functions: creating and editing content. In this post, I’ll cover two improvements to how you create and edit content.
New ebook: the software team’s guide to Confluence
The “Software Team’s Guide to Confluence” ebook is a collection of pro tips and step-by-step tutorials – tailor-made for software teams – that’ll show you how to use Confluence for creating, organizing, and documenting the information your team needs to make awesome products.
How to document releases and share release notes with Confluence
If you track and report most of your work in Jira, the integration between Confluence and Jira makes it easy to insert your release results straight from Jira into a Confluence page, where you can add more color and detail, publish internally, and also make them publicly available.