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Stop support tickets in their tracks with Jira Service Desk and Statuspage
Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience […]
Four nines and beyond: A guide to high availability infrastructure
Here’s a way to build a bridge that never fails: Drain the river and fill it in with concrete. Expensive, ugly, and stupid. But it’s certainly fail-proof. This is a really simplified version of the problem web developers face when aiming to build high availability services. We’ve talked about the increasingly-interconnected nature of cloud tools […]
How to find Trello board templates, samples & inspiration for every idea
There comes a time in every Trellist’s journey to peak perspective when they must gaze upward from behind the screen to seek answers and insight:
Fresh data reveals diversity fatigue is a global problem
We surveyed tech workers from Australia, Brazil, France, India, Philippines, U.S., and U.K. to learn more.
Instant notifications for your Bitbucket Pipelines builds
Earlier this year in April, we announced Bitbucket Cloud’s new and improved chatbot and the range of notifications that can be sent to your Slack channel. Amongst the improvements are notifications for Bitbucket Pipelines. You can now choose the notifications you’d like to receive on a per-channel and per-branch basis to keep the right people on the team […]
How to prepare for and communicate during downtime
The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even the best web companies have the occasional blip in service. If downtime is inevitable, then it’s best to plan ahead so that you can be ready. After all, prior preparation prevents poor performance. Poorly handled […]
New Bitbucket Cloud V2 APIs
Today Bitbucket Cloud is proud to announce an update to its V2 API, designed to offer developers a more robust and consistent usage experience when building Bitbucket Cloud integrations. And while we’ve improved the API and its documentation to make for a smoother integration experience, we’re most excited for you to try the changes we’ve made to Bitbucket Connect and […]
How InVision uses Statuspage to bolster confidence in its award-winning design platform
When Facebook, Twitter, Netflix, and Airbnb teams want to design collaboratively, they fire up InVision. With millions of users worldwide, InVision is a robust platform for product design teams. As a cloud service serving so many end users, it’s critical InVision to keeps users updated about service status. The team brought on StatusPage to help communicate […]
Virtual collaboration: not just for remote teams anymore
Virtual collaboration is an excellent alternative to in-person meetings, but too few people recognize it as a viable option.
Why diversity in teams is the key to customer success
This article was written with Teagan Harbridge of Easy Agile. What does it mean to be agile? Everyone has an opinion about it, and the amount of agile-flavored literature continuously grows, fostering interest and engagement. But what is at the heart of agile? People. In 2001, 17 software developers came together to write the ultimate ‘agile […]
Using a mental crowbar to pry my closed mind open
I used to think corporate diversity programs were bullshit. Now, I’m a converted evangelist.
I swam my kids like an Atlassian team
It’s been a year since my experiment running my kids like an Atlassian team. Could this work for their swim team, too?
Fast-forward merges in Bitbucket Cloud – and by default, if you like
Imagine this scenario: your code’s ready to go, your teammates have approved your pull request, and the builds are green. Now you just need to merge your feature branch into master, but you have a choice to make: which merge strategy should I use? Natively, Git offers several merge strategies. In Pull Request Merge Strategies: The […]
What do people really want from team chat?
We surveyed 1,264 chat users* to find out, and we started with two seemingly simple questions: How do you communicate at work? Does team chat actually make you more productive? What we learned was fascinating and inspiring, so we gathered up the data and created the team chat guide. A preview of what we learned […]
