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How We Leverage Video in Customer Support Strategy
Before I joined Loom, my experience with video communication was purely recreational. I had never recorded a video message to document workflows for my team, and taking time away from writing an email to a customer to record a video just didn’t seem productive. Plus, all the editing and uploading required was a process that […]
How to Utilize Asynchronous Video for Sales (with Examples)
As Loom’s Director of Sales, I’m constantly looking for workplace tools that help us reach more prospects, close more deals, and enhance our communication with customers. As I learn more and more about our customers, there are four key ways we see them using Loom for more effective communication as they build and take products to market; some […]
How This Founder Uses Video Messages To Run a Company
As a Co-founder and the CEO of Loom, I often get asked how we leverage video messaging as a tool on our own teams. As we’ve grown to 100 teammates and counting, video messages improve our workplace communication and performance across the company. Ultimately, asynchronous communication has enabled our teammates — all over the world — to stay connected […]
How to Leverage Video Messages in Customer Success
There’s one thing that every Customer Success professional is looking for: more time. More time means more opportunities to help customers and grow our relationships with them. There’s always great work to be done, and we’ll never run out of it. So the question is, with so many opportunities to grow our portfolio accounts and […]
What Is Zoom Fatigue? 7 Proven Ways To Combat Zoom Burnout
Zoom fatigue is real, and it’s hurting people’s productivity, focus, and, in some cases, even their mental health. A research study by Stanford professors found that frequent and prolonged video calls drain remote workers and tire them much faster than in-person interactions. But with remote work and videoconferencing on the rise, do you have a […]
How to Manage Communication for Distributed Teams
A primary concern hybrid work managers have is how to ensure effective and consistent communication across distributed teams. Leaders are tasked with communicating expectations equally with both in-office and remote workers. The way leaders manage their teams must evolve—from adapting net-new workflows to adopting emerging software.
11 Good Work Habits: Examples and Tips
Good work habits are the real-life equivalent of superpowers. No, they can’t grant you the gift of flight or the strength of Superman. But they can bring out your inner Clark Kent, helping you in the fight against enemy paperwork and endless to-dos. If you’re currently in the habit of pounding snooze and zombie-walking your […]
What Is CSAT And How To Improve it With Video
Are you measuring customer satisfaction for your business? If not, your customers might unpleasantly surprise you at the time of service renewal. According to research, 68% of customers have switched brands because of a poor experience. 78% of customers have backed out of purchase due to poor customer experience. 51% of customers would never do […]
11 Bad Work Habits and How to Fix Them
Bad work habits are leaden anchors, dragging down productivity and stopping your career’s forward momentum. Luckily, you’re the captain of this ship. You have the power to cut loose your bad habits, straighten course, and progress in your professional journey. Now, I won’t lie. Letting go of your bad habits is hard work. It’s an […]
Master The Art of Storytelling [With Video]
As her colleagues anxiously watched from their cubicles, Lisa walked slowly toward the CEO’s room with a pile of documents her sweaty palms could barely hold. She stopped for a moment as she approached the room, took a deep breath, and nervously smiled at the CEO’s secretary waiting to take her inside. Through the glass […]
How to Deliver Constructive Feedback at Work (With Examples)
There’s a fine line between thoughtless criticism and constructive feedback. But their impact on the work environment couldn’t be more different. It’s easy to criticize. After all, we’re wired to look for the negatives in things. But giving voice to those negatives with little concern for how they impact someone else’s performance or feelings tends […]
You Can Now Stitch Looms Together: Launching our No. 1 requested feature
Introducing video stitching in Loom—the latest editing tool designed to help people collaborate with their teams and create more powerful videos at work.
Just-in-Time Transformation to Deliver Quality, Cut Cost, and Spread Joy
We apply just-in-time transformations to keep our media stack lean and flexible. This helps us increase efficiency, lower storage costs, and spread joy.
How to determine if ‘that meeting’ is really necessary
Are all meetings equally necessary (or even the most effective) for meaningful collaboration?