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Shannon Winter

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Shannon is a Product Marketing Manager for Statuspage and Chair of the SF Atlassian Foundation Council. When she isn’t Atlassian-ing, you can find her trekking to food-and-wine-inspired travel destinations or attempting to master the pottery wheel.

A rearview mirror illustration with a thunderstorm reflected in it.

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A better way to write postmortems in Statuspage

After every incident you have the opportunity to learn, improve, and build trust with customers by closing the loop with a postmortem.

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Looking back on the largest DDoS in history

[cta]On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds of important services powering our modern web infrastructure had outages – all stemming from a DDoS targeting Dyn, one of the largest DNS providers on the internet. Here is the initial status notification Dyn customers […]

illustration of people sending access to the internet

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Downtime and taxes: an open letter to the IRS

Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours has been like. First off, we wanted to send you some massive #HugOps from all of us at Statuspage – we know how stressful unplanned downtime can be. Our bread […]


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Uniting technical and non-technical teams for better incident response

[cta]It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s […]


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Be kind during downtime: spread #HugOps love today (and every day)

Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too. Hold up…What is HugOps? Put simply, HugOps is a way to celebrate the human, empathetic side […]

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