5 steps for creating a powerful competitive strategy (with templates)
Growing your business doesn’t have to be an unwieldy process if you have the right approach in place.
Expand the reach of your incident communication with Status Embed
Display the current state of your services in the places your customers are most likely to see it.
When it comes to system metrics, skip vanity and promote transparency
This is a guest post from Charlie von Metzradt, Cofounder of Hosted Graphite. At Hosted Graphite, our users rely on us for a heavy-duty component of their business: monitoring their stack. This is a responsibility we take very seriously and we realize how critical it is for a user to know right away whether the problem […]
194 years of downtime: looking back on incident data from 2018
The 2018 data from our annual downtime report highlights how companies are communicating more frequently around downtime to keep users happy.
Dogged by downtime? Four experts weigh in
With Cyber Monday top of mind, we decided to ask some of our customers to share their tips, tricks, and rituals for preparing for planned high-traffic days.
Statuspage email customization is here!
You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of our most requested features, so we’re thrilled to announce that it’s now live for all Statuspage customers. Over the past couple of months we’ve updated the Statuspage email notification experience so […]
Top tips from great incident response teams
Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.
Get your sheet together: how to create an incident communication plan
[cta]Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, […]
A better way to write postmortems in Statuspage
After every incident you have the opportunity to learn, improve, and build trust with customers by closing the loop with a postmortem.
Looking back on the largest DDoS in history
[cta]On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds of important services powering our modern web infrastructure had outages – all stemming from a DDoS targeting Dyn, one of the largest DNS providers on the internet. Here is the initial status notification Dyn customers […]
Downtime and taxes: an open letter to the IRS
Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours has been like. First off, we wanted to send you some massive #HugOps from all of us at Statuspage – we know how stressful unplanned downtime can be. Our bread […]
Uniting technical and non-technical teams for better incident response
[cta]It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s […]
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too. Hold up…What is HugOps? Put simply, HugOps is a way to celebrate the human, empathetic side […]