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Collecting requests the easy way with Jira Service Desk

We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach us. As an Atlassian, I prefer working in Jira. It’s my favorite place to plan, track, and get things done, however, I find that sending colleagues (who are often non-technical) to Jira introduces them to an unfamiliar interface they don’t necessarily know how to navigate.

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Vegas, baby! Say hi to Jira Service Desk at HDI conference

Going to HDI? Jira Service Desk will see you there. You’ll find us in the expo hall and we’re right in front so don’t worry, you can’t miss us. Be sure to check out our speaking engagements: Vistaprint Rolls Out Jira Service Desk in Record Time and Service Outside of IT. We’ll also be hosting theater demos in our booth during expo hall hours. See a live demo of Jira Service Desk from the product team, ask questions, and win prizes. We’ll be giving away shirts, swag, and other fun things at our booth, so be sure to stop by!

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New in Jira Service Desk 2.3: a better customer experience

We’ve been working hard on delivering a new kind of service desk – one that’s focused on changing the way teams help their customers. In Jira Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Check out what’s new.

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New ebook: Jira Service Desk’s guide to asset management

For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget. This guide shows you how to build a simple asset management solution with Jira’s flexible workflow engine and how to integrate support and asset management for streamlined IT service.

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Webinar recap: solve tickets, fix problems with Jira + Jira Service Desk

Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter Jira Service Desk, a new service management solution from Atlassian. Built on top of Jira, Jira Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.