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The IT team: saving the world, one computer at a time

When something’s not working, who are you gonna call? The IT team, that’s who. They’re the superstars who fix with a click, or know what’s wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There’s only two minutes until the client demo. Can the IT team save the day? Watch the latest video from Hipchat and Jira Service Desk and find out!

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Shiny, new, and groovy: Introducing the Jira Service Desk and Hipchat integration

The newest Hipchat integration has arrived: Jira Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, ‘reply-all’). We at Atlassian aim to unleash the power of teamwork- that’s why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.

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IT Panel: The Secret to Fast, Agile IT Service Recap

It’s been said that agility comes with awareness. When it comes to IT support, it means acting rapidly when necessary. An agile IT team is flexible. They can anticipate or quickly adapt to changing situations and improvise when faced with obstacles. When urgent issues come in, they need fast answers. Often, managers aren’t notified right away, resulting in lost time. Other times, domain experts need to get involved and aren’t quickly reachable. Beyond just critical tickets, IT managers have a hard time leaving the office because doing so means going blind to support activity.

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Hipchat for IT gives your team support kung fu

IT support martial artists know, to be masters you’ve gotta have the right moves. In the latest article from The Help Desk (a resource for IT teams), we talk about how the real-time communication of Hipchat does just that, it gives you the missing 2 in the 1-2 combo you need for proper support kung fu. […]

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Like hoodies and startups, software development and IT support are better together

Like hoodies and startups, peanut butter and jelly, cats and laptops, sriracha and everything, software development and IT support are better together. Incidents, feature requests, and bugs in the form of support tickets often need to be escalated to development. When developers prefer working in Jira, and IT teams are in other systems, linking support tickets […]