How does Atlassian count customers? (2012 version)

Back in November 2010, I posted about how Atlassian counts customers. We’ve had a few changes since then, so it’s probably worth providing an update on this topic… The reason for providing the exact definition of how we count customers is to be Open and Honest with you — our customers and prospective customers. If we […]

Business Intelligence at Atlassian (Lightning Talk)

Information is core to our daily work at Atlassian. Our offices are filled with video screens showing software builds, sales stats, new hires and system metrics. Product Managers use data to forecast sales and justify product improvements. The Support Team continually monitors queues of incoming requests to ensure we meet service levels. Behind the scenes, […]

Melbourne Cup 2011 – Atlassian style

Australians enjoy gambling, and there’s no bigger day on the Australian gambling calendar than the Melbourne Cup. This annual horserace literally “stops the nation” as every Australia citizen turns on the television to watch 3-minutes of thoroughbred action. Other traditions associated with the Melbourne Cup include partying, silly hats and office sweeps. People contribute a few […]

It’s the Culture, Stupid!

If you ask a bunch of Atlassian staff why Atlassian was voted #5 in the Best Places to Work survey, you’ll get many different explanations. You’ll be told about ShipIt Days, 20% Time, hiring intelligent and enthusiastic staff, information collaboration, the Founder’s entrepreneurial spirit and my favorite — free food! But whatever people claim to be the […]

40,000 apologies from Kitty and friends

Have you every noticed how corporate blog posts only ever seem to be sprout joyful news, like a modern form or press release? Well, in sticking with Atlassian’s Open Culture, I’ll go against that trend and instead blog about something that went wrong… Two days ago, while trying to fix a problem with some of […]