Introducing Atlassian’s Customer Service Management app
Connect support, product, dev and ops teams to deliver exceptional customer service at high velocity Customer support teams, especially in technology-driven enterprises, struggle to deliver great experiences. Why? Because they are often siloed from the teams building and running products and services – product management, development, and operations teams. And while AI is being leveraged […]
Forrester: Vendors move to dominate IT management software
And then there were two…
Can’t Stop, Won’t Stop: The Next Chapter of Atlassian’s Fight Against Bad Service Management Starts Now
New capabilities in Jira Service Management, announced at Team 24, empower teams to deliver exceptional service experiences
Atlassian is a Leader in Enterprise Service Management
Industry analyst report gives top score for Jira Service Management in strategy category
AirTrack, maker of leading IT data quality management technology, joins the Atlassian family
With AirTrack, Jira Service Management will provide customers with a fuller, more accurate picture of all critical assets, minimizing operational risks, costs, and attack surfaces
Atlassian unveils new virtual agent, debuts innovations in AI-powered ITSM
Powerful generative AI capabilities in Jira Service Management will help enterprises deliver exceptional employee and customer service experiences at scale
Percept.AI, maker of AI-powered virtual agent technology, joins the Atlassian family
Percept.AI and Jira Service Management will help enterprises deliver exceptional employee and customer support.
Atlassian named a Leader in Enterprise Service Management
New report cites greatest strengths and strategy for Jira Service Management.
ThinkTilt, the maker of ProForma, joins the Atlassian family
ProForma and Jira Service Management help enterprises provide exceptional service experiences to employees and customers.
Introducing Jira Service Management
We’re doubling down on IT service management, a market where we continue to see tremendous momentum and growth.
Insight into Jira Service Desk’s pricing model
Since Jira Service Desk launched just over a month ago, we’ve heard a lot of feedback from our customers, and we want to thank everyone who spoke up! Generally the reception has been fantastic; many customers are actively using Jira Service Desk and loving it. We’ve also received a lot of negative feedback regarding our user-based pricing […]
Atlassian Bonfire improving quality for agile dev teams
At Atlassian, we pride ourselves on the quality of our products. With the recent launch of Atlassian Bonfire, our new tool for agile and exploratory manual testing, I wanted to talk a little about our development and testing process, and how Bonfire helps solved some of our challenges with testing in our agile development teams. […]
Atlassian Bonfire 1.2 – Supporting Sub-Tasks
Only two weeks after our first major update to Atlassian Bonfire, we’re glad to announce that Bonfire 1.2 is available for download today! In Bonfire’s short life so far, the most requested feature has been the ability to create sub-tasks directly from the browser extension. Sub-Tasks and Test Sessions With Bonfire 1.2, you can now collect the […]
Introducing Atlassian Bonfire 1.1 – One Issue, N Screenshots
Hot on the heels of our 1.0 release of Atlassians agile testing tool, we’re glad to announce the next major release of Bonfire – Bonfire 1.1 – is now available for download. Multiple screenshots A picture is worth a thousand words, so it is said. In the words of one of our customers: “Never reported […]
Updated Jira Project Configuration Prototype
In my last post, we talked about the new Jira Project Configuration prototype plugin which demonstrates our designs for a new user interface for managing Jira projects. Since then, we’ve been hard at work extending the prototype to show off our new approach to configuring your Jira projects. Check out what’s new We’re happy to […]