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New research shows great customer experience doesn’t come from bots
Forget chatbots. New research shows employee empowerment is still the key to delivering a great customer experience.
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Productivity data proves stand-ups aren’t just for coders anymore
Poor communication and wasted work are toxic for any team – but there’s an easy solution.
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3 myths that explain why innovation fails
Businesses are terrible at innovating. Sure, recruiters promise innovative jobs, companies claim to sell innovative merchandise, and shareholders rave about innovation. But most of these promises are hollow. (And deep down, we all know it.) That spells trouble for anyone competing in a well-established market space. You can’t be a little bit different or a little […]
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10 ways to tell if your team trusts you as a leader
Trust makes your job as a leader easier in just about every way possible. Your teams make decisions faster (and revisit them less often). People pro-actively admit to and learn from mistakes instead of scrambling to hide them. It’s easy enough to know your own level of trust in the people you lead. But gauging […]
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Feeling scattered? Regain your focus with these 5 rituals
[cta]If there’s anyone out there not feeling dizzy after a topsy-turvy 2017, I’ll eat my hat. (Also, would you please share the secret to your serenity?) Between the debate over remote work, Facebook’s near-daily changes affecting branded content, and the fact that robots might take our jobs, we’re being pulled in a hundred different directions. Not to […]