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Build a modern operations process with Statuspage
This is a guest post from Glen Semino, Customer Success Manager at SYNQ.fm When I first started working at SYNQ, where we provide APIs that allow software developers to easily incorporate video in their web or mobile applications, one of my first tasks was to find a simple and practical way to communicate the health […]
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We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around your email customer service, it’s going to be a drag. It got us thinking about how we do email support here at Statuspage. We’ve noticed a lot of great companies […]
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Tell the other 99.95% of your story with Statuspage Uptime Showcase
We’re always singing the praises of downtime communication. Customers deserve transparency and clear information, especially when things aren’t running as expected. But reporting downtime can sting. It’s easy for people to use your updates to draw negative conclusions about your service, or even your entire business, if they only hear from you when things break. […]
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Incident communication best practices
Incidents have always been a fact of life for people in IT and Ops. Today, it’s web developers, cloud service providers, and DevOps practitioners that are getting a crash course in incident communication.[cta] Web scale incident communication is more complex than simply sending a bulk email. There are different audiences to consider. Different thresholds for […]
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A bird’s eye view of the Amazon S3 outage
If there ever was a day it felt like the entire internet ground to a halt, it was Feb. 28. [cta]Amazon’s S3 storage service went down in its US-EAST-1 Region for the better part of 4 hours, causing a lot of prominent web sites and services to not function. For a service that powers a […]