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Announcing postmortems for Jira Ops
[cta]Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
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Statuspage Uptime Showcase now unlimited on all plans
We’re happy to announce unlimited Uptime Showcase components on all Statuspage plans. The change means that any page, public or private, can now display historical uptime for as many components as needed. Showcase components display a green mark for each day with no degraded performance or outages for a given component. For days with incidents, […]
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Status page open source vs. paid guide
[cta]Over the years here at Statuspage we’ve probably heard every version of the open source vs. paid status page argument. While we’re obviously fans of the SaaS model, we also know there are a lot of advantages to an open source status page for a lot of teams. We’ve even recommended that route to some […]
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Incident postmortem writing tips
[cta]Incidents are a learning opportunity. A chance to uncover vulnerabilities in your system. An opportunity to mitigate repeat incidents and decrease time to resolution. An incident postmortem is an excellent framework for learning from incidents and turning problems into progress. It also builds trust with customers, colleagues, and end users (basically the folks affected by […]
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Stop support tickets in their tracks with Jira Service Desk and Statuspage
[cta]Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience […]