How an outage helped Wistia get on board with Statuspage
This is a guest post from Jordan Munson, Support Engineer at Wistia What do you do when your software is experiencing a critical outage? Post an update to your status page, send out some updates via social, answer emails and calls that come in about it, etc. It all seems pretty obvious what to do […]
How FiveStars Support cut call wait times in half during a recent outage
This is a guest post from Alistair Mclachlan. Alistair is Head of Support at FiveStars Loyalty, a San Francisco based startup that helps businesses and communities thrive by turning every transaction into a relationship. To hear “Server Down” is to hear two words which instill fear into the heart of any Support Leader. System outages […]
How Duo Security uses Statuspage to keep thousands of customers in the loop
[cta]At StatusPage, we’ve come across this question a lot. “I’ve got my users on all these different deployments. How do I let one group know about an outage without alarming all the users on different servers who aren’t affected?” It’s a good question. We talked with the team at Duo Security and learned about how […]
Connecting Statuspage incidents and components
The Incident and Component status workflows are now unified in Statuspage, meaning easier incident communication and fewer steps to get status updates to the right people. When creating a new incident, you’re now asked to flag the components that correspond to that incident. This aims to make sure your page is always an accurate reflection […]
Why Signiant uses Statuspage instead of a DIY tool
As both a provider and a consumer of Software as a Service, the DevOps team at Signiant knows the value of communicating the right information during incidents. Since 2000, Signiant has helped companies of all types and sizes move large files fast. [cta]Initially adopted by the Media and Entertainment industries, many of the world’s top […]
7 excellent maintenance page examples from real websites
Nobody likes an unavailable website. But if you must take your site offline, a clear and well-designed maintenance page can turn around a bad experience.
Faster communication, more efficient teams: Results from our first ever customer survey
We’ve heard a lot of great customer stories at StatusPage over the years. From the support team who cut customer wait times in half, to the security company managing incident communication across 46 customer deployment groups, we know our customers see the value in their StatusPage account. [cta] We’re always hungry to know more about […]
Incident updates now threaded on Twitter
Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration. The update should reduce noise for your Twitter followers, who will now see the linked thread of messages rather than individual messages. It should also make it […]
How to build a support team from the ground up
[cta]For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding and training the right person. There are a lot more mediocre and poor support advocates out there than there are excellent ones. And the excellent ones are probably pretty happy where they are. It’s also […]
Statuspage examples: 24 status pages showcasing excellent customization, design, and incident communication
[cta]We’ve seen a lot of status pages over the years. Everything from scrappy DIY pages for side projects to totally bespoke plans for global corporations has crossed our monitors in one way or another. We wanted to share some examples of great status pages we’ve seen through the years. A good status page helps visitors […]
104 years of downtime: looking through a year of Statuspage incident data
Statuspage customers logged more than 104 years of collective incidents in 2017. We’re always interested in the ripple effects of downtime, and with a few high-profile outages taking place in 2017, we wanted to see what our numbers had to say. To get a handle on this, we decided to look through our data on how many […]
AWS status: The complete guide to monitoring status on the web’s largest cloud provider
If you’re hosting on AWS, you can expect some pretty excellent reliability and availability. If your service isn’t responding, it’s likely an issue with your own code. On the other hand, system outages do happen. They’re usually pretty minor.[cta] Sometimes, they’re not. While AWS is the largest cloud provider and boasts excellent reliability, the service […]
44 incredible 404 error pages
Nobody wants their web visitors getting lost. But it happens. When it does, a great 404 error page can turn a bad experience into a delightful one.[cta] We’re always praising the benefits of good strategies for downtime. Another aspect of that is making sure visitors are taken care of if they land on an old […]
Manage incident notifications with alert toggling
Letting the right people know about incidents is an easier-said-than-done kind of task. Every incident is different and some notifications simply don’t need to land in everyone’s inbox. We’ve listened to a lot of customers who like the idea of posting an incident to their status page, but not having that incident sent as notifications […]
How and why we use coding challenges to interview developers
Hiring is one of the most time-intensive and critical things we do. [cta]This means time is precious. We can’t waste any on interviewing or hiring the wrong people. That’s why every engineering candidate we talk to goes through a set of coding challenges. We know there are different schools of thought on this (and some […]