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How We Leverage Video in Customer Support Strategy

Before I joined Loom, my experience with video communication was purely recreational. I had never recorded a video message to document workflows for my team, and taking time away from writing an email to a customer to record a video just didn’t seem productive. Plus, all the editing and uploading required was a process that […]

3 creative ways to manage feature requests

How Dabadu’s Customer Success Team Uses Loom

As a CSM (Customer Success Manager) for Dabadu Inc, one of my responsibilities is to ensure that our software end-users understand how to use our product and have a seamless experience with Dabadu’s XRM (X-treme CRM). To circumvent the need for more one-on-one training, my colleagues and I have spent many hours building our support […]