Use Cases – Customer Support
3 Principles for Customer Communication Success
This ultimate guide to customer communication covers all the information you need to begin meeting and exceeding customer expectations.
5 Strategies For Creating Impactful Customer Connection
For almost every company on the planet, customer retention is of critical concern. So why is it that so many companies reduce client communication to transactional exchanges that fail to create meaningful connections? If you’re only reaching out to your customers when a problem arises or to advertise a new promotion or product release, you’re […]
8 Top Customer Service Tools For Better Support (2024)
Few business leaders deny the importance of great customer service in building a respectable, viable company with longevity. That’s truer today than it has ever been. Customers now have a world of choice at their fingertips. Even the smallest slip-up can generate a negative review or send a once-loyal client to a competitor. Not only […]
4 Reasons Your Customer Support Process Needs Video
Want to know how important video customer support is? Ever been in the process of using a product and gotten stuck halfway? Maybe it’s an air fryer with many buttons you don’t understand, or your iPhone doesn’t screenshot anymore, or the new CRM tool your company’s trying out. In these cases, your first instinct was […]
How to Leverage Video Messages in Customer Success
There’s one thing that every Customer Success professional is looking for: more time. More time means more opportunities to help customers and grow our relationships with them. There’s always great work to be done, and we’ll never run out of it. So the question is, with so many opportunities to grow our portfolio accounts and […]
How We Leverage Video in Customer Support Strategy
Before I joined Loom, my experience with video communication was purely recreational. I had never recorded a video message to document workflows for my team, and taking time away from writing an email to a customer to record a video just didn’t seem productive. Plus, all the editing and uploading required was a process that […]
What Is CSAT And How To Improve it With Video
Are you measuring customer satisfaction for your business? If not, your customers might unpleasantly surprise you at the time of service renewal. According to research, 68% of customers have switched brands because of a poor experience. 78% of customers have backed out of purchase due to poor customer experience. 51% of customers would never do […]
How Dabadu’s Customer Success Team Uses Loom
As a CSM (Customer Success Manager) for Dabadu Inc, one of my responsibilities is to ensure that our software end-users understand how to use our product and have a seamless experience with Dabadu’s XRM (X-treme CRM). To circumvent the need for more one-on-one training, my colleagues and I have spent many hours building our support […]
Level Up Customer Support With Video Replies
It stands to reason that at Loom, video plays a huge role in the support we provide to our customers. We make heavy use of video in our customer support workflows, whether we’re explaining complex issues, or walking a customer through some suggested troubleshooting steps. Using Loom in our customer support interactions has helped us maintain […]
How to Bolster Customer Onboarding with Video
Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The benefits will be clear as soon as you start – you’ll see a reduction in customer queries, new customers will better understand your product, and your product launches will pack a bigger punch. Creating screencasts […]