incident management
Incident response: how to keep tech problems from becoming people problems
When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in […]
Drive continuous improvement with shareable postmortems in Opsgenie
Our customers can now export incident reports to their Confluence Cloud accounts, surfacing critical information across organizations.
Introducing External Services in Opsgenie, powered by Statuspage
The best way to stay informed about the services that matter most.
Integrate Zendesk and Statuspage to deliver great customer experiences — even during downtime
With the right tools, you can turn any incident into a win.
Behind the scenes of our security incident management process
On the security team, we don’t manage any Atlassian products like other Atlassian teams do. Our main product is trust, and that’s a job that’s never finished. To me, security is more of a mindset; one of constant diligence, continuous improvement, and seeking out ways to innovate. Sometimes security teams can act like more of […]
When it comes to system metrics, skip vanity and promote transparency
This is a guest post from Charlie von Metzradt, Cofounder of Hosted Graphite. At Hosted Graphite, our users rely on us for a heavy-duty component of their business: monitoring their stack. This is a responsibility we take very seriously and we realize how critical it is for a user to know right away whether the problem […]
Integrating Jira Server with Opsgenie
Despite the advantages of Jira Cloud, there are times when Jira Server installed on premises or in your own cloud environment is a better fit. That won’t stop you from integrating Jira with Opsgenie for on-call scheduling, alerting and incident management. Opsgenie supports secure, bidirectional integration with Jira Server even when it’s behind your firewall. […]
Opsgenie expands security options with Edge Encryption add-on
Opsgenie Edge Encryption is a new feature that makes it easy to secure sensitive data and meet compliance requirements while using Opsgenie for alerting and incident management. Edge Encryption secures data before it leaves your environment, you manage the encryption keys, and the experience is seamless for users. Atlassian has no access to the encrypted […]
194 years of downtime: looking back on incident data from 2018
The 2018 data from our annual downtime report highlights how companies are communicating more frequently around downtime to keep users happy.
Incident response with AWS Systems Manager
The typical DevOps on-call engineer is responding to alerts, triaging based on service impact, troubleshooting high priority incidents, and taking action to remediate issues. Automation tools like AWS Systems Manager can be a big help in reducing some of the more repetitive work and allowing engineers to focus on the most important tasks. With the […]
Announcing postmortems for Jira Ops
Major incidents are inevitable, and fixing them is the top priority for any ops or DevOps team. But what happens after service is restored? Do teams take the time to fully understand what went wrong, then follow up to prevent it happening again? The reality is that many teams today don’t. Incident postmortems are not […]
Dogged by downtime? Four experts weigh in
With Cyber Monday top of mind, we decided to ask some of our customers to share their tips, tricks, and rituals for preparing for planned high-traffic days.
Why you should market your status page like you market your product
This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago with finding a way to quickly and effectively communicate incidents with our customers after a 4-day outage left our customers in the dark. I found Statuspage and knew it was […]
Statuspage email customization is here!
You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of our most requested features, so we’re thrilled to announce that it’s now live for all Statuspage customers. Over the past couple of months we’ve updated the Statuspage email notification experience so […]
Top tips from great incident response teams
Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.