customer support
Expand the reach of your incident communication with Status Embed
Display the current state of your services in the places your customers are most likely to see it.
Integrate Zendesk and Statuspage to deliver great customer experiences — even during downtime
With the right tools, you can turn any incident into a win.
Statuspage email customization is here!
You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of our most requested features, so we’re thrilled to announce that it’s now live for all Statuspage customers. Over the past couple of months we’ve updated the Statuspage email notification experience so […]
Looking back on the largest DDoS in history
On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds of important services powering our modern web infrastructure had outages – all stemming from a DDoS targeting Dyn, one of the largest DNS providers on the internet. Here is the initial status notification Dyn customers […]
New research shows great customer experience doesn’t come from bots
Forget chatbots. New research shows employee empowerment is still the key to delivering a great customer experience.
Providing proactive support through Intercom and Statuspage
Since the start of Statuspage, two of our core tenants have been: Keep end users in the loop during downtime. Reduce the support load on incident response teams. At a minimum, this means giving end users a status page they can depend on and allowing them to subscribe to incident notifications via email and SMS. […]
How to build a support team from the ground up
For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding and training the right person. There are a lot more mediocre and poor support advocates out there than there are excellent ones. And the excellent ones are probably pretty happy where they are. It’s also […]
Expanding Atlassian Support offerings
Over 107,000 customers use Atlassian applications, ranging from large enterprises to startups. It’s natural for our customers to have different needs based on their growth goals and objectives. We address these various needs by focusing on product flexibility and extensibility through our deployment options and Marketplace apps. Now, this flexibility extends to our support model – we know that […]
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]
4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer support agent? Let us take a wild guess: it’s responding to customer support questions. Being in customer support (either internally in IT, or externally in customer service) is sort of like being a teacher, a […]
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat to make the home sharing process seamless for users. The easier you make it for your customers to do business with you, the more likely they are to buy your […]
We filed 100 support tickets to find out how to send better customer service email auto-replies
Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around your email customer service, it’s going to be a drag. It got us thinking about how we do email support here at Statuspage. We’ve noticed a lot of great companies […]
Tell the other 99.95% of your story with Statuspage Uptime Showcase
We’re always singing the praises of downtime communication. Customers deserve transparency and clear information, especially when things aren’t running as expected. But reporting downtime can sting. It’s easy for people to use your updates to draw negative conclusions about your service, or even your entire business, if they only hear from you when things break. […]
Incident communication best practices
Incidents have always been a fact of life for people in IT and Ops. Today, it’s web developers, cloud service providers, and DevOps practitioners that are getting a crash course in incident communication. Web scale incident communication is more complex than simply sending a bulk email. There are different audiences to consider. Different thresholds for […]
12 essential skills you need in a help desk job
Working at a help desk or in a support role is a great way to be tapped into the core of any business: customers and products. In a help desk job, you get to connect with customers, understand their experience with your company, and get to know the product inside and out. It takes a […]