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How to build a self-service knowledge base
Help yourself, with Jira Service Desk and Confluence. Confluence is the best way to build your team’s knowledge and Jira Service Desk puts that knowledge to work. With the self-serve customer portal, you can help customers help themselves by putting answers directly at their fingertips. This short demo walks you through the seamless integration and shows you how to get going in just a few minutes.
Get your team started with knowledge-centered support
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and you’ll find many service teams think of it as an afterthought. Fighting fires is accepted as part of the job. So why isn’t knowledge a more highly regarded aspect of the arsenal? In fact, knowledge […]
What are the most common barriers to effective collaboration?
We let customers write all over our wall, and this is what happened
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or stored in someone’s brain, that knowledge helps resolve issues and provide consistent answers. But how well are teams managing their knowledge base? Do articles go stale? Is information silo’d with senior agents? Do all agents […]
Form nimble agile teams
With agile, it’s easy to talk about processes, ceremonies, and workflows. But it’s also easy to lose sight of the team. In this article, we’ll explore the dynamics of forming nimble agile teams and how to configure Jira to support multiple teams. Plus, you’ll learn additional tips from the Jira team on how to optimize work across a set of teams.
The tastiest meal planning template in Trello
Moving to a new city can change your habits overnight.
One weird trick for powerful Git aliases
(Yes the title of this post is a pun, apologies!) I have written about aliases before! See for example a collection of my favorite git aliases or peruse my personal list on Bitbucket. Recently at our Summit I showed a simple technique that can really unleash the power of your Git command line. Several people […]
4 tips to get more out of Jira with keyboard shortcuts
I’ve been a Jira Software administrator for some time now and have worked with hundreds of customers’ instances. I’m often asked, ‘How can I get more out of Jira Software?’ I always give the same answer: learn the keyboard shortcuts. Nothing will improve your speed throughout Jira Software more than keyboard shortcuts. From creating issues, assigning work, and even administering […]
Getting the right data from your users to ease developer pain
Collecting the right information from the start makes interactions between the development team and issue reporters much easier. In this article, I’ll share a few ways you can help ease developer pain with Jira Software. Successful product teams incorporate user feedback throughout their entire development cycle. Product owners meet with customers, and development teams respond to […]
5 tips to make your Git repos CI-friendly
If you follow Atlassian, you know we’re big on continuous integration (“CI”) and Git–separately, sure: but even bigger on the power that the two offer in combination. Today I want to share some tips for getting your CI system to interact optimally with your repository, which is where it all begins. 1: Avoid tracking large files in your […]
Playing as a team during ShipIt. The agile way.
Sometimes, especially under pressure, we can lose focus on what’s really important. During this ShipIt, our 24-hour hackathon, we maintained our focus on delivering the highest value first. We used agile methodologies in the most effective way we could (yes, in a period of less than 24 hours), so: The plan We had a backlog (which consisted of Post-Its on a whiteboard). Every […]
5 tips for great code reviews
In almost every organization, team members collaborate to get work done. Software teams typically transition issues between people for different functions like code development, code review, and testing (even if they are all on the same team). When transitioning an issue from one team member to another it’s important to minimize the amount of ramp up required for […]
Flux step by step
Facebook has recently presented a new way to compose applications, an application architecture they named Flux. They reported that as modern web applications grow in complexity, this model eases the maintenance and the cognitive load required to develop them. I jumped in excitement (it’s true!) as I immediately saw the beauty of the model. But […]