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For Gilt, agile isn’t a best practice – it’s a mindset
With over 6 million members, Gilt is one of the hottest e-commerce sites on the planet. At noon every day it provides a flash sale of today’s top designer labels at up to 60% off retail. “At Gilt, every day is Black Friday,” says lead engineer Yoni Goldberg. Seconds after announcing a new sale, site traffic and transactions hurtle astronomically. Every employee and every team from development to distribution centers must be ready for the spike. It takes an agile, collaborative effort, spanning hundreds of employees from Dublin to Manhattan, to ensure a smooth and reliable customer experience.
How Twitter reduced email support by 80% with Jira Service Desk
By 2017, 132 billion business emails will be sent and received per day. By the time you finish reading this, 20 more billion business emails will be written.* Email is our go-to mode of communication. While it’s great for conversation, email often gets used in parts of the business where it’s not scalable – including internal support. A few email exchanges may seem harmless, but as your company grows, your internal service desk will become flooded with email requests from employees with no way to prioritize, categorize, assign, or deflect them. The result? Lost tickets, wasted time by agents, and unhappy employees.
Hipchat add-ons to brighten your day
Add-ons don’t have to be all about ease and efficiency. Some of them aim to satisfy more intangible wants, such as a yen for spontaneity and wit. It so happens that the three add-ons for Hipchat we’d like to highlight today are all about bringing creative expression into the chat room. Take a minute to explore these great—free—add-ons, and keep them on hand for any time you want to drop a dollop of levity into the conversation.
Inside Atlassian: three steps for better sprint reviews
In the late afternoon on Fridays you can often hear clapping and cheering throughout the Atlassian office. Here, we work hard, play hard, and celebrate our successes in the form of sprint reviews. Sprint reviews are not retrospectives. A sprint review is about demonstrating the hard work of the entire team: designers, developers, and the product owner. At Atlassian we like to keep our sprint reviews casual. Team members gather around a desk for informal demos and describe the work they’ve done for that iteration. It’s a time to ask questions, try new features, and give feedback. Sharing in success is an important part of building an agile team.
Realtime updates from PostgreSQL to Elasticsearch
The following is a repost of an article from my personal blog that describes how to perform event-driven updates from a PostgreSQL instance to Elasticsearch. In February I will be giving a tutorial at DeveloperWeek on development and testing with Docker, and this relies heavily on the code described in this post as an example project. So for consistency I […]
New year, new features
It’s been a busy quarter for us at Bitbucket. As you may have noticed, Bitbucket is faster than ever, and even more reliable for our human users, cloning agents, and even for our robot friends who reach on behalf of CI systems and other integrations. We also have a bunch of new features that have […]
Stash on Docker
Docker has been moving at ‘lightning speed’ and has been adopted by software development teams all over the world. Since the beginning, we at Atlassian, have been very excited about the potential of Docker. In fact, we wrote early on how to run Java in a Docker container, and created an internal self-service model to deploy applications on our cloud using Docker containers. We also experimented early with containerizing our products (see our experiments on bitbucket). We have been big fans of Docker, and I am proud to serve on Docker’s Advisory Board.
Can better IT service improve software development?
With developers and IT teams working in separate systems, there are blind spots in the process. With no collaboration channel, IT teams don’t get the visibility and communication they need on fixes and improvements. Integrating service and development in one place makes critical feedback transparent, ensures uptime, increases value to the users, and improves the organization’s ability to collaborate.
Fisheye/Crucible 3.7: more powerful branch reviews
We’re proud to announce a new release of Fisheye and Crucible 3.7 today. With it, we’ve made branch reviews more powerful and automatic. This release also brings support to the latest versions of Git and Mercurial, and a variety of minor improvements and bug fixes.
Fun Fridays: how to speak Australian
Getting to know io.js
Last week, Twitter was abuzz about an initial release of io.js. io.js is an npm compatible platform originally based on Node.js and is a fork of Joyent’s Node.js. Why fork Node.js? The io.js team is made up mostly of the key contributors to Node.js. In August, the team created Node Forward which was an attempt by the community […]
Redefine what IT means to your business with Jira Service Desk
Redefine what IT means to your business. Watch Jira Service Desk’s newest demo video to learn how to help customers serve themselves, as well as collaborate on tickets by @mentioning customers and agents.
IT and development working better together with Jira Service Desk
Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in Hipchat and Confluence, but it’s in the DNA of all our products. In Jira Service Desk, Atlassian’s IT Service Desk offering, collaboration is critical to solving IT tickets faster.
Keeping master clean with Bamboo and LEDs
This is a guest post from David Cook–growth hacker at Jut, Atlassian alumnus, and possibly the fastest man on earth. A few months ago, we realized we had a problem with our automated builds in Bamboo. There were some tests that only ran on master, and developers would sometimes merge in a branch that had passed locally, but would […]