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Announcing Google Apps integration for Confluence Cloud
Keeping up with numerous user directories for email, Confluence, and other software you use at work can quickly turn into a headache. Google Apps integration can make managing your user directory easier especially if you’re already using Google for email. Combine the ease of Google Apps for user management with Confluence where you create, organize, and discuss work with your team.
Bitbucket snippets for teams are here with a rich set of APIs
We’re thrilled to announce Snippets, available now in Bitbucket, where you can create and manage multi-file snippets of all kinds. We took a different approach than standard pastebin or gist and we built Snippets around teams. Snippets can be shared with your team, made private to you, or fully public; you control read and write privileges. If you create a snippet owned by your team, the snippet will stay with the team forever, even after you leave that team.
Snippets for teams are here with a rich set of APIs
Teams that use Bitbucket often want to share important information that isn’t part of their project repository – favorite regexes, config files, code snippets, homebrew recipes (beers, and the package manager). And yes – image, audio, video, and a host of other MIME types. Currently, there is no way to share such information via Bitbucket. […]
Working to be the change that you (the customer) seek
Who loves feedback? I can you tell that we do. We love it so much that we’ve created a team dedicated to seeking, synthesizing, and taking action on feedback from our customers. We call it the ‘Voice of the Customer’ team – i.e., the Voice of You. Recently, we’ve been sending emails and adding feedback prompts in our products with a single question: “On a scale from 1 to 10, how likely are you to recommend the product to a colleague?” And we use your answers to calculate our Net Promoter Score (NPS).
Five ways to make your life easier using Atlassian add-ons
The devil’s in the details, they say. And those little details can send you up a wall if they’re not working just right. Your real work is too important to let stuff like this get to you. The Atlassian Marketplace has a vast array of useful — and no-cost — add-ons to take care of the everyday hassles, so you can get back to work.
Managing teams effectively with Jira Service Desk
Learn about how email is the new ‘snail mail’ for service teams. This is the third post in our series on how your service team can build on top of email support with Jira Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people. Read […]
On-demand activation of Docker containers with systemd
One of the features of systemd is its ability to defer the start-up of networked applications until their services are actually requested, a process referred to as socket activation. This isn’t really a new an idea; systemd borrowed the idea from launchd which has been in OS X since Tiger‘s release in 2005, and the venerable Unix inetd has implemented […]
Inside Atlassian: stand-ups for distributed and co-located teams
Stand-up is one of the fundamental parts of agile development, and it’s often the most misunderstood. Let’s be real: stand-ups by themselves don’t make your team agile. They aren’t about inflating egos or justifying job descriptions. They aren’t a time to plan; Sprint planning is for planning. They also aren’t the only time to mention blockers. If you’re stuck, ask for help!
Share tribal knowledge securely with Confluence Questions 2
We built Confluence Questions to help you share tribal knowledge and get answers to your questions at work. It’s helped us share broad, Atlassian-wide questions and get answers to specific questions, too. Today, we’re excited to announce Confluence Questions 2, which will help you share information within your team by making sure questions are both relevant and secure.
New ebook: Jira Service Desk’s guide to asset management
For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget. This guide shows you how to build a simple asset management solution with Jira’s flexible workflow engine and how to integrate support and asset management for streamlined IT service.
Avoiding the email support ping-pong effect with Jira Service Desk
Learn about how email is the new ‘snail mail’ for service teams. This is the second post in our series on how your service team can build on top of email support with Jira Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people.
Fun Fridays: how do you write shorter tweets?
Fun Fridays: 2 Valentine’s Day gift ideas
Coding in the cloud with Bitbucket
We are proud to announce the integration of several popular cloud IDEs into the Bitbucket experience. You are already managing, building, and deploying your code to the cloud; you can now code in the cloud as well. Your personally-configured cloud IDE and dev environments are now accessible to you on any machine anywhere, all connected […]