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A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]
4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer support agent? Let us take a wild guess: it’s responding to customer support questions. Being in customer support (either internally in IT, or externally in customer service) is sort of like being a teacher, a […]
The mind map technique: how to set more productive goals
Ever feel like your goals are rich with potential, but a little scarce on productive outcomes?
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat to make the home sharing process seamless for users. The easier you make it for your customers to do business with you, the more likely they are to buy your […]
Scale agile practices with programs in Portfolio for Jira
To successfully scale agile, organizations need to know how software development is tracking against business priorities. This gives executives visibility into the status and progress of projects, and helps project management sleep at night. The tricky part, however, is figuring out how to link agile development to high-level deliverables. At Atlassian, we believe that the […]
3 ways to bridge the trust gap with customers (+ the best tools for the job)
Every time a consumer chooses your product or service, they expect your company to deliver as promised. Yet, according to the 2017 Edelman Trust Barometer, we’ve entered an era of “trust in crisis.” Only 52% of people around the world trust companies in any real way.
Jira Software Server 7.5: introducing 5 new features for flexibility at scale
Jira Software Server 7.5 is here, and with it we have some exciting new announcements for both admins and agile teams. For admins scaling Jira Software, we’re introducing more flexibility with a new deployment option for Jira Software Data Center (hint: it’s a brilliant shade of blue), while agile teams get some of the scrum and […]
Trello desktop for mac and windows: get more done without distractions
Trello users around the world rejoice: the official Trello desktop app is here!
Related cards & boards: keep your Trello life connected
Today we are excited to announce a new visual way to attach, organize, and track your Trello cards and boards with freshly updated Trello attachments.
Trello to go! embed Trello cards and boards wherever you work
From the beginning, Trello has set out to bring perspective to people that are working together to organize and collaborate on all of their projects.
Let’s open up work, together
When Scott and I started Atlassian 15 years ago, we knew that we wanted to build an enduring, values-driven company. And though we’ve learned a lot and accomplished a lot since those early days, I truly believe we’re just getting started. We’re making bold bets to shape the future of teamwork through our Platform, our […]
How to become a design-driven company in an agile world
Did you know that great design has a measurable impact on your business? According to the Design Management Institute, design-driven companies are reporting 41% higher market share, 50% more loyal users and 46% improvement in overall competitive advantage. Why? When you create a product with a great user experience, customers reward you by using, paying […]
Atlassian Services: Partners are here to help you
Have you ever wanted to customize an Atlassian product but didn’t know how? Needed advice on the best way solve your problem using Atlassian tools? Wished you had someone who has helped other businesses solve similar challenges? If the answer to any of these questions is, “yes,” you should explore our network of Atlassian Partners. […]
Bitbucket Pipelines can count! (Builds are now numbered)
We’ve heard your feedback loud and clear – Bitbucket Pipelines needed build numbers, something you can use as a unique numeric identifier in your build and deployment pipeline. Today I’m happy to announce that we’ve shipped $BITBUCKET_BUILD_NUMBER – an incrementing build number for each build in your repository that is available as an environment variable. All previous builds […]