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We gamified our bug-tracking process, and now our backlog is zero
How the Statuspage team changed the customer service game – and had fun doing it.
Integrate Zendesk and Statuspage to deliver great customer experiences — even during downtime
With the right tools, you can turn any incident into a win.
When it comes to system metrics, skip vanity and promote transparency
This is a guest post from Charlie von Metzradt, Cofounder of Hosted Graphite. At Hosted Graphite, our users rely on us for a heavy-duty component of their business: monitoring their stack. This is a responsibility we take very seriously and we realize how critical it is for a user to know right away whether the problem […]
Why you should market your status page like you market your product
This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago with finding a way to quickly and effectively communicate incidents with our customers after a 4-day outage left our customers in the dark. I found Statuspage and knew it was […]
Statuspage email customization is here!
You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of our most requested features, so we’re thrilled to announce that it’s now live for all Statuspage customers. Over the past couple of months we’ve updated the Statuspage email notification experience so […]
A better way to write postmortems in Statuspage
After every incident you have the opportunity to learn, improve, and build trust with customers by closing the loop with a postmortem.
Statuspage Uptime Showcase now unlimited on all plans
We’re happy to announce unlimited Uptime Showcase components on all Statuspage plans. The change means that any page, public or private, can now display historical uptime for as many components as needed. Showcase components display a green mark for each day with no degraded performance or outages for a given component. For days with incidents, […]
Status page open source vs. paid guide
[cta]Over the years here at Statuspage we’ve probably heard every version of the open source vs. paid status page argument. While we’re obviously fans of the SaaS model, we also know there are a lot of advantages to an open source status page for a lot of teams. We’ve even recommended that route to some […]
Incident postmortem writing tips
[cta]Incidents are a learning opportunity. A chance to uncover vulnerabilities in your system. An opportunity to mitigate repeat incidents and decrease time to resolution. An incident postmortem is an excellent framework for learning from incidents and turning problems into progress. It also builds trust with customers, colleagues, and end users (basically the folks affected by […]
Stop support tickets in their tracks with Jira Service Desk and Statuspage
[cta]Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a way of sending these teams an avalanche of duplicate tickets. During a service interruption, tickets start flying in, the team can’t keep up, and end users have a bad experience […]
Four nines and beyond: A guide to high availability infrastructure
Here’s a way to build a bridge that never fails: Drain the river and fill it in with concrete. Expensive, ugly, and stupid. But it’s certainly fail-proof. This is a really simplified version of the problem web developers face when aiming to build high availability services. We’ve talked about the increasingly-interconnected nature of cloud tools […]
How to prepare for and communicate during downtime
[cta]The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even the best web companies have the occasional blip in service. If downtime is inevitable, then it’s best to plan ahead so that you can be ready. After all, prior preparation prevents poor performance. Poorly handled […]
How InVision uses Statuspage to bolster confidence in its award-winning design platform
When Facebook, Twitter, Netflix, and Airbnb teams want to design collaboratively, they fire up InVision. With millions of users worldwide, InVision is a robust platform for product design teams. [cta] As a cloud service serving so many end users, it’s critical InVision to keeps users updated about service status. The team brought on StatusPage to help […]
On writing well when you’re in a damn hurry
[cta]We were told in school we’d need good writing skills for almost any job. Here’s what we weren’t told: We’d have no time to write well, which is to say slowly. The most critical writing we’ll have to do will not be in a calm, take-your-time situation. It’ll be done in some oh-sh*t-time-crunch-hurry-up-and-send-this type situation. […]