Help yourself, with Jira Service Desk and Confluence. Confluence is the best way to build your team’s knowledge and Jira Service Desk puts that knowledge to work. With the self-serve customer portal, you can help customers help themselves by putting answers directly at their fingertips. This short demo walks you through the seamless integration and shows you how to get going in just a few minutes.
Why self-service? According to Forrester Research, manned support can cost up to $12 per contact, while self-service solves problems at 10 cents or less. That’s 120 times more cost-effective. And as your organization grows, self-service keeps driving costs down. It not only benefits your team, but customers prefer it. In fact, 91% of customers say they prefer self-service if it were available and tailored to their needs. Self-service isn’t a new concept, either. We see it in our everyday lives, from buying airline flights to using an ATM. And now, finding answers is easier than ever with the power of search engines. There’s never been a better time to start building a self-service culture at your organization.
Watch the demo and get started!
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Sources:
- http://blogs.forrester.com/diane_clarkson/10-04-06-do_your_customers_want_telephone_you_service
- http://blogs.forrester.com/kate_leggett/13-01-14-forresters_top_15_trends_for_customer_service_in_2013
- http://www.slideshare.net/YairCarmel1/self-services-trends
