Category: IT Service Management

  • We read 100 data breach notifications to make this guide (which we hope you’ll never need)

  • How Samsung does lean ITIL® with Jira Service Desk

  • A guide to introducing Statuspage to your customers (with a template)

  • We filed 100 support tickets to find out how to send better customer service email auto-replies

  • Jira Service Desk Server 3.6 – Eliminate downtime, resolve issues faster, and stop guesstimating