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Managing Wikis in Business, Wiki Patterns as a sign of quality

Back in July, I encouraged readers to contribute to a survey on wiki use in business being conducted by Penny Edwards for her MBA dissertation at The Open University Business School. The results of that research are out now in Managing Wikis in Business, on Penny’s blog. The wiki where she has documented the research […]

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Mike Cannon-Brookes on Organisational Wiki Adoption

Mike Cannon-Brookes, Atlassian’s co-Founder, recently presented on Organisational Wiki Adoption at WebDirections South 2007 in Sydney, Australia. The presentation is excellent on both content and design – in fact, Mike set a goal of no bullet points: “FYI I set myself the challenge of

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Why the “one size fits all” mentality in IT must go away

When I visit wiki users in organizations, I often hear stories about how the wiki was brought in by someone who saw the value in using it, and began a grassroots movement to spread awareness and use of it. Not the orthodox way to bring a tool into an organization, because it often leaves IT […]

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Business and IT must work together for success with Web 2.0

Dennis McDonald and Jeremiah Owyang write that to successfully use Web 2.0 tools, business and IT must work together. The kicker: this was written in January 2006. It’s an excellent post that I just stumbled on today and its points are so good that it’s just as true today as it was almost two years […]

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Brian Solis: Companies need proactive, sincere conversationalists

Brian Solis writes about Apple’s handling of the negative reaction surrounding the iPhone price drop, and this quote about the importance of community evangelists stands out: “Aside from strategic PR and investor relations, companies also need a Guy Kawasaki-like community evangelist to engage in conversations and participate in all important forms of social media. It’s […]