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The road to HAMS 3.0 – Transaction boundaries
HAMS is Atlassian’s order processing system; if you’ve ever bought an Atlassian product it’s HAMS that’s been doing the work in the back-end. HAMS has served us well, but is over 3 years old now and starting to show some wear, so we’ve set aside August this year to attack some of the technical debt […]
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Website maintenance this Saturday/Sunday
As part of a project to expand the disaster recovery for our customer data, on Sunday the 20th of February (AEST) we will be upgrading the core order-system database to Postgres 9.0 and enabling replication. This work will start at 10am Sydney time (5pm Saturday US central time); it will last a minimum of 2 […]
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Subversion replication at Atlassian
It’s cool working for an international company with an open philosophy, but our decentralised setup can cause some real headaches for sysadmins. One of these is giving fast access the source-code repository to our developers and support staff spread over 3 continents, all working on a common code base. Subversion is the existing version control […]
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Clustering Cisco routers with VRRP and SLAs
As part of the move our new Sydney office we purchased a duplicate of our main router, a Cisco 1841. This was necessary as we wanted to have the network fully installed and tested before the move started in order to avoid any nasty surprises. However once the dust had settled we were left with […]
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ShipIt V – Sieve mail processing for Jira
The problem Jira has a very useful mail integration system that allows issues to be created and commented on via email. While this works well for the simple case there is a lot more information in the mail that we receive from both automated support requests and direct customer conversations that we could feed into […]