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Post-Incident Review on the Atlassian April 2022 outage

This PIR is available in the following languages:日本語 Letter from our co-founders & co-CEOs We want to acknowledge the outage that disrupted service for customers earlier this month. We understand that our products are mission critical to your business, and we don’t take that responsibility lightly. The buck stops with us. Full stop. For those […]

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Update on the Atlassian outage affecting some customers

As of Apr 18, 2022, 23:57 UTC, all customers impacted by the outage have been restored. On Monday, April 4th, 2022 PT approximately 400 Atlassian Cloud customers experienced a full outage across their Atlassian products. As of April 18th, 2022, we have now restored our customers impacted by the outage and have reached out to […]

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Atlassian’s five-alarm fire: How we evolved our cloud reliability practices

Over the last five years, Atlassian has gone through an incredible transformation. We began as a company that built on-premise software and grew to a cloud-first business with 15 million monthly active users hosted on our cloud products. Our cloud customers include enterprises with increasingly high expectations for reliability. Our tools have helped NASA teams […]

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Atlassian Engineering’s handbook: a guide for autonomous teams

At Atlassian, we’ve found that the key ingredients to empower autonomous teams are ownership, trust, and a common language. We want every team to own our customers’ success. As opposed to a static command and control model, we start from a position of trust in every team and continually work together to verify the quality, […]

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Atlassian’s Cloud Engineering Overview

People. That is my leadership strategy – pure and simple. Find amazing people. Give them tools, frameworks, teammates, autonomy, and a mission. Do everything in my power to help them do their best work. Over the last five years, we’ve done just that – created an amazing engineering team to help propel us forward on […]