Incident response: how to keep tech problems from becoming people problems

When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in […]

The 5 secrets of high-performing IT teams

What makes for a high-performing IT team? We ran a survey with HDI to find out.

Atlassian extends leadership in Incident Management

Last summer, we made a bet on the importance of incident communications when we acquired Statuspage and added the first product to our suite to specifically address incident management and communications. We saw early on that providing status and regularly communicating with customers — especially during incidents — had become a critical part of the software […]

Jira Service Desk named most popular and most affordable ITSM software solution

We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used by millions of people to make their software buying decisions. Jira Service Desk has been named the #1 Most Affordable ITSM software and the #1 Most Popular ITSM software based […]

Extend Jira Service Desk for customer support with new capabilities

In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying to prescribe specific support workflows to our customers, we built the product with flexibility in mind. Over the last three years, we’ve seen Jira Service Desk adopted by IT, customer […]