How to choose the right DevOps tools

Let’s be straight: no tool in the world will magically make you DevOps (or agile, or lean, or capable of continuous delivery…) DevOps champions collaboration and communication between development and operations teams, so it’s more of a cultural shift than a magic recipe. However, there are tools and technologies that support automation and collaboration between […]

How alert correlation helps Dev and Ops work better together

This is a guest post written by Tiffany Cantle, Senior Marketing Manager at BigPanda. We all need to move fast in order to stay competitive. But the faster things move, the faster things break. While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely […]

5 surprising insights about DevOps and tech support

Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We set out on a mission to see if tech support and development teams were collaborating. To kick it off, we commissioned a never-been-done-before study with HDI, the largest association for technical support professionals, boasting 150,000 members. Here are five findings that might surprise you.

How to become a high-performing IT support team with DevOps

High-performing IT teams are embracing the DevOps revolution. And no wonder: a recent survey from HDI showed that the consumerization of technology is raising the bar in terms of what companies expect of their IT teams and the services they deliver. But what is DevOps all about, anyway?

Tearing down the walls between development and support

Anyone who works in support will agree: it feels like the dev team isn’t exactly on your side. One of the biggest frustrations in support is when a problem can’t be solved because the dev team is needed to fix a bug or create a new feature. Check out we broke down the departmental silos.