Hipchat Data Center presents: 5 surprising ways enterprise teams are winning with ChatOps

There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can think of several enterprise IT/Ops teams who started using chat to coordinate and troubleshoot over a decade ago. (Ok, back then we called it “instant messenger”. But still.) So I hope I don’t spoil the […]

Jira Service Desk is ITIL certified

ITIL is the most widely-used service management framework in the world. It’s essential for organizations to align the assets and functions of IT to the overall business. As the de-facto standard for ITSM, ITIL places your organization on the path to deliver the best, customer-centric service management. And now, Jira Service Desk is ITIL certified […]