Introducing the Atlassian Migration Program

With tools, support, and guidance for migrating customers.

Why I am in Support – Partha

This is part 4 in a series from Atlassian’s support team, for more information, check out the introduction to the series.   I was having an early mid-life crisis at university. All through senior high school and university, I worked in various part-time service positions, including McDonald’s, department stores and even as a bar attendant in a theatre. […]

Virgil – Guiding your users to relevant resources [guest blog]

One way to guide customers to the right resources is by displaying relevant resources as they are creating support tickets in support.atlassian.com.

3 ways Atlassian delivers Legendary Support

Delivering legendary service is something Atlassian Support team is constantly striving for. At Atlassian Summit 2010, Andrew Rallings, the Support Director, shared the three ways we try to achieve this goal and some of the innovative tools we have created to better serve our customers.