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DevOps Maturity Model report: trends and best practices in 2017
DevOps has been a cultural force in the world of software and operations for 10 years. Like many grassroots movements, DevOps practices have been slowly but steadily gaining traction among operations and software teams in all sorts of industries. But where has 10 years of cultural change, infrastructure improvement, and tooling gotten us? To answer […]
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4 powerful words to use at work
Hint: It’s not “let’s start the meeting.”
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4 simple collaboration strategies for distributed teams
This is a guest post by Simon Herd, Co-founder and CEO of ThinkTilt, creators of ProForma. ProForma provides an extensive library of easy-to-use, customizable forms to bring the functionality and convenience of Jira Service Desk to all business teams. We are everywhere. Well, maybe not everywhere, but we do have a team that is spread […]
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12 essential skills you need in a help desk job
Working at a help desk or in a support role is a great way to be tapped into the core of any business: customers and products. In a help desk job, you get to connect with customers, understand their experience with your company, and get to know the product inside and out. It takes a […]
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Establishing a single source of truth across the product organization
Josh Elman, Partner at Greylock Ventures, once said that the most important thing a product manager does is document decisions. Document decisions – really? With all the things a PM has to do, from setting the product roadmap, to aligning with the strategy of the business and the needs of the customers, it can be […]