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Nikki Nguyen

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They may have taken me out of IT, but they will never take the IT out of me. I’m now a recovering systems administrator evangelizing the way teams work by using JIRA Service Desk. I’ve found a new love in combining technology with great customer service. Tweet me @NikkiHNguyen

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  • Add some strength to your Backbone

    In Jira we’ve been getting pretty excited about Backbone.js. There are a lot of things we love, too numerous to mention here. But there are a couple…

  • 3 Reasons Enterprise Admins Love Jira 5.2

    The release of Jira 5.2 has already generated a ton of great feedback about the new Jira search experience and we’re excited to see lot’s…

  • Unlock the power of search with Jira 5.2 – Available Today

    Enterprise Admins – Be sure to check out 3 Reasons Why Admins Love Jira 5.2! For anyone using Jira every day, you already know Jira’s search is…

  • Improve Readability and Maintainability of your Legacy Postgres Reports with ‘WITH’

    Atlassian Support and Postgres-based Reports As the Atlassian Support team starts to care more and more about metrics, we have added some reports to track…

  • RefinedWiki Mobile Interface 2.0 Leverages the Power of Confluence Mobile

    This is a guest post by Emil Sjödin, CTO of RefinedWiki, one of Atlassian’s official partners. This post highlights the new features shipped in the latest…

  • How To: 3 Ways to Share Images in Confluence

    The Tip of the Month, brought to you by Atlassian University, is a monthly series aimed to help you master Atlassian’s tools. Products are more…

  • Stash: pull requests from the command line

    Stash is now called Bitbucket Server. Read our announcement blog. Are you using Stash and getting tired of pushing your changes and navigating to Stash’s…

  • Webhooks Deep Dive: Notify customer via SMS when their service request needs attention

    Webhooks are available in Jira 5.2 – full details in Unlock the Power of Search with Jira 5.2. OnDemand customers have already been upgraded. In this…

  • How to Execute a Marketing Campaign Using Jira & Confluence

    At many organizations, software developers get to have all the Jira fun. Development and support teams use Jira to track bugs, features, and tasks while…

  • Marketplace Monday: Xporter for Jira

    Each week, Marketplace Monday profiles one great add-on available in the Atlassian Marketplace–where you can try and buy more than a thousand add-ons for Atlassian products.…

  • Clover Goes Mobile!

    The Android market is rapidly increasing, being one of the most popular platforms, not only for customers, but also as a platform for developers to…

  • Hello Answers, goodbye Forums

    It’s been nearly 18 months since we launched Atlassian Answers – our community-curated Q&A site that aims to get users helping users with product questions. Ten-thousand users later,…

  • Rounded Corners and Gradients in IE10: The 4 Missing Pixels

    What happens when you add a shiny new browser to a stack of already-disagreeing citizens?  You’ll inevitably find some bugs.  This is the story of…

  • 3 Ways To Reduce Email With Confluence

    If you had to apply a Facebook relationship status to your email inbox, it would probably be ‘It’s Complicated’. While email has become the lifeblood…

  • Insights into why Atlassian won two prestigious HR Awards

    It’s always exhilarating to win an award, especially when you’re up against so many other nominees including some of the best and biggest brands in the nation.…