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Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to streamline processes is absolutely essential in an industry where there’s never a shortage of work to do. [cta]That’s why service desk automation is awesome. Instead of spending hours manually triaging or following up on tickets, […]
Infographic: the new shape of modern IT teams
We recently conducted a survey of over 600 IT professionals across the United States to learn what makes modern IT professionals tick. We knew that IT teams come in all shapes and sizes but we wanted to dig deeper and understand what it means to be a modern IT team practicing ITSM. Modern IT teams […]
How productive, mature, and effective is your IT support team? Take our quiz and find out
Providing great IT support can sometimes feel like a long, uphill climb. You need to have a clear plan of action, make sure you have the right gear in place, and of course, be confident you’re leading your team in the right direction. To help you along in your support adventure, we’ve developed an interactive […]
Jira Service Desk 3.2 for Server: smarter, faster, simpler
Every day, we collect feedback from our 15,000 valued customers using Jira Service Desk to give great support. That’s why in the latest Jira Service Desk 3.2 Server release, we’ve focused on shipping improvements to the customer experience and agent productivity. These are two of the core missions of the product. In customer experience, we empower the […]