Important Updates to Jira Service Management Pricing and Packaging
Here’s what’s changing and how we’re supporting affected customers.
Important Updates to Jira Service Management Pricing and Packaging
We understand that change can be challenging, especially when it comes to tools you rely on daily. Today, we’re sharing some important updates to Jira Service Management as part of our promise of transparency with our customers. To sustain our commitment to innovation and better align with industry standards, we’re updating our pricing and packaging […]
Atlassian is a Leader in the 2022 Gartner Magic Quadrant for ITSM Platforms
Our mission: to unlock high-velocity service teams.
Atlassian recognized as a Visionary in the 2021 Gartner Magic Quadrant for IT service management tools
Our high-velocity approach to service delivery is the future.
How we’re making remote IT work
By putting an emphasis on smart policies and clear communication, we’ve successfully enabled our entire workforce to maintain their productivity. Read on to learn how your company can too.
Atlassian’s strategy for enterprise service management leads the pack
We were named a strong performer and recognized for best overall strategy in this year’s Forrester Wave™️: ESM.
Rethinking the service experience in Jira Service Desk Cloud
These days we expect business software to provide the same outstanding experiences as the apps we use every day. IT teams are driving organizational shifts to this modern software, all the while delivering first-class service. We know that’s a lot to ask. At Atlassian, we’re committed to empowering modern IT teams to meet (and even exceed!) these expectations. We’re excited to share […]
How Samsung does lean ITIL® with Jira Service Desk
This is a guest blog written on behalf of Jack Harding, IT Consultant at Praecipio Consulting and Larry Brock, IT Chief of Staff at Samsung Austin R&D Center and Austin AUG Leader. Based on their presentation “The Power of Process: How Samsung Implemented ITIL” at Summit San Jose 2017. The IT team at Samsung’s Austin […]
Inside Atlassian: how we use service enablement to ship better software
Service enablement exists to create a frictionless product experience for our customers. Our goal is that our customers can intuitively use our products without having to reach out for help. So how do we create this system? Imagine you’re a development team. You ship a product customers love, who spread the word, and your customer base grows. But, […]