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Extending the Jira Automation plugin

For information on what the Jira Automation plugin is, and how it can help you, please read the first part of my article, Why Atlassian support uses the Jira Automation plugin. Open for extension: Write your own triggers and actions! The automation plugin is fully extensible in the sense that you can easily create your […]

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Why Atlassian Support uses the Jira Automation plugin

Within our support system, we face quite a few tasks that could be made easier with some kind of automation/scripting layer. Just to mention some examples: Imagine we do not receive a comment on an support ticket for more than 14 days. Can we close the issue? Does our customer need any further help? After […]