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Customer service portal gets a helping hand from Jira and the Salesforce.com plugin
Angel.com is a hosted IVR and call center solutions provider based in McLean, Virginia, USA with just over 50 employees. They’ve been using Jira and CustomWare’s Salesforce.com plugin as part of their help desk solution. We called Aaron Wellman, product manager at Angel.com, the other day to ask him about how they’re using the Salesforce.com […]
Come with me a on Magic Quadrant Ride
Well, you don’t know what we can find Why don’t you come with me little girl On a magic carpet ride OK, ok, maybe it’s just wrong to quote Steppenwolf’s Magic Carpet Ride for a blog post about Gartner’s Magic Quadrant, but it just felt right on a jubilant Election Day in the US. Gartner’s […]
How we communicate, part 2 of 2… almost 12 months later
Nearly one year ago I wrote part I of this post on how we (Atlassian) communicate. Usually when one indicates that he’s writing a 2-part series or even 10-part series, it means that he’s going to write more than once. Like, two or ten times. But, I must hang my head in shame, because I […]
Cobetura Plugin, NAnt Builder, and more Plugins
Ross Rowe has developed over half a dozen plugins for Atlassian products, including several for Bamboo, such as the Cobetura Plugin and NAnt Builder Plugin. That’s fine, you say, but how can you learn more? Or better yet, how can you start to make your own plugins? Start by tuning into the webinar we did […]
Building Social Capital at Defrag
In about 2 weeks and one mile above sea level, Atlassian will be participating at Defrag 2008, the annual conference that looks at how information is becoming fragmented and re-assembled in new and innovative ways. Please drop by our booth #19 to say g’day. And while you’re there, be sure to check out the keynotes […]