Author

Jamil Valliani

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Jamil, a 20-year Search and AI industry veteran in Seattle, is the Head of Product for Atlassian Intelligence.

Previously at Microsoft, he led product teams for Bing Image Search and Video Search, pioneering computer vision and deep learning techniques. He also spearheaded the integration of new AI features across Microsoft products and founded Microsoft’s Services Marketplace business.

Beyond work, he is dedicated to youth development through education, sports, and service opportunities in the US.

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What is conversational AI?

Conversational AI has impacted our lives in ways we might not even realize. This technology allows computers to understand, process, and respond to human language naturally and meaningfully. Conversational AI comprises various applications, from simple chatbots to sophisticated virtual assistants. So, what is conversational AI, and how does it work? Read on to learn about […]

How to learn AI for beginners

Artificial intelligence is everywhere these days – from your phone to your car. Learning AI isn’t just for tech experts anymore. It’s becoming a must-have skill for anyone who wants to stay ahead. Sadly, AI learning can feel overwhelming for many. This rapidly evolving field comes with complex terminology and far-reaching applications, which can be […]

Understanding responsible AI practices

Artificial intelligence is everywhere these days. It recommends movies, helps doctors diagnose diseases, and even decides who gets a job interview. Pretty impressive stuff, right? Well, as AI becomes more powerful, we’re seeing some not-so-great side effects, too. Biased hiring algorithms, privacy breaches, and AI-powered decisions that affect people’s lives without much explanation are real […]

How to implement AI in customer service

Artificial intelligence software can enhance customer support operations, improve response times, and provide better experiences.  Customer service teams face numerous challenges in their daily operations. Long wait times, inconsistent responses, and the inability to provide 24/7 support can lead to customer frustration and churn.  Additionally, the increasing volume of inquiries and the complexity of customer […]